Rahul M
Technology Operations Analyst
Bangalore
Summary
Proficient Operations Analyst with 4.11 years of insight managing complex deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Technology Operations Analyst
Wells Fargo India
Bangalore
04.2021 - Current
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Used Power BI to model data and forecast trends.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Created custom reports and visualizations to support decision-making processes.
- Monitored and tracked user progress to identify improvement opportunities.
- Installed, configured and monitored new system features based on user needs.
Associate Analyst
Tech Mahindra Ltd.
Bangalore
03.2020 - 04.2021
- Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
- Identified operational efficiency opportunities to support long-term growth plans.
- Pinpointed opportunities for business improvement and defined and measured success points.
- Identified and resolved problems through root cause analysis and research.
- Designed, built and analyzed data and data infrastructure to support business initiatives.
Technical Support Executive
Hindhuja Global Solutions
Bangalore
10.2018 - 03.2020
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Tracked KPIs and created continuous improvement plans.
- Cultivated procedures and standards for system monitoring, investigation and maintenance.
Education
Bachelor of Engineering - Computer Science Engineering
Jerusalem College of Engineering
Chennai 06.2013 - 05.2017
Skills
Reporting abilities
undefinedCertification
Microsoft Excel
Projects
Done a rough project using Six Sigma for my process in Wells Faro on how to reduce the ticket flow and AHT
Timeline
Microsoft Power BI
08-2023
Microsoft Excel
05-2023
Lean Six Sigma Black Belt
02-2022
Lean Six Sigma Green Belt
09-2021
Technology Operations Analyst
Wells Fargo India
04.2021 - Current
Associate Analyst
Tech Mahindra Ltd.
03.2020 - 04.2021
Technical Support Executive
Hindhuja Global Solutions
10.2018 - 03.2020
Bachelor of Engineering - Computer Science Engineering
Jerusalem College of Engineering
06.2013 - 05.2017
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