Sai Sharath Kumar Noorni Shanker
Technology Operation Analyst
Hyderabad,TG
Work Preference
Summary
Proficient Operations Analyst with 8 years of insight managing complex system deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Technology Operations Analyst
Wellsfargo
Bengaluru
12.2024 - Current
- Optimized user identity access management for Microsoft Intune and Active Directory.
- Facilitated installation and uninstallation of applications for user devices based on requirements.
- Enhanced virtual desktop infrastructure efficiency through VMware vSphere management.
- Managed Virtual Machines in Intune portal, restoring sessions and reprovisioning as needed.
Analyst
NTT Data
Hyderabad
09.2023 - 11.2024
- Assisted customers in server setup aligned with specific domains as part of analyst role.
- Monitored host thresholds to prevent exceedance of limits.
- Checked and verified connectivity of deployed Vcenter instances, including load-balancer functionality.
- Managed log monitoring within Security Operations Centre for enhanced security oversight.
Analyst
Goldmansachs Global Technical Services
Hyderabad
03.2022 - 08.2023
- Provided technical support for internal employees at Goldman Sachs.
- Assisted support team with data copying tasks and coordinated efforts within NDS v-Team.
Senior Technical Associate
Tech Mahindra
Hyderabad
03.2021 - 02.2022
- Resolved complex hardware and software issues for remote customers in Belong Australian project.
- Served as Senior Technical Associate at Tech Mahindra, ensuring high-quality support.
Desktop Support Engineer
Dixit InfoTech.Pvt. Ltd.
Hyderabad
10.2018 - 03.2020
- Provided remote and on-site desktop support for escalated issues across multiple clients.
- Resolved printer problems through remote assistance or onsite visits as required.
- Installed, configured, and maintained computer hardware, software, and peripherals.
- Supported State Bank of India branches in Telangana, Andhra Pradesh, Tamil Nadu, and Kerala.
Desktop Support Engineer
Creative Info Link Pvt.LTD
Hyderabad
09.2017 - 09.2018
- Handled projects for Vodafone, Idea, Bajaj Auto, GlaxoSmithKline, Bharti AXA and Future Generali Life Insurance.
- Installed, configured, and maintained computer hardware, software, and peripherals.
- Diagnosed and resolved hardware and software issues to minimize downtime.
- Developed detailed documentation for IT processes and troubleshooting procedures.
Desktop Support Engineer
Cache Technology
Hyderabad
09.2015 - 09.2017
- Provided comprehensive desktop support for all government firms, pre- and post-division of Andhra Pradesh and Telangana.
- Diagnosed and resolved hardware and software issues, enhancing system functionality.
- Assisted users in troubleshooting technical problems to minimize downtime.
- Managed the installation and configuration of software applications for optimal performance.
Education
MBA -
Andhra University
VizagB.Com -
Gitam University
Hyderabad03-2021
ECE -
Princeton College of Engineering And Technology
Hyderabad05-2016
SSC -
Vignan High School
Hyderabad05-2012
Skills
Data analysis
Forecasting skills
Process updates
Operational efficiency
Teamwork and collaboration
Problem-solving abilities
Time management
Effective communication
Team building
Adaptability and flexibility
Root-cause analysis
Self motivation
Task prioritization
Time management abilities
Certification
MS-100
ADDITIONAL INFORMATION
- Hobbies & Interests: Learn new terminology related to new technical upgradation and Riding bike for long distance.
- Languages: English, Tamil, Telugu, Malayalam, Hindi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Malayalam
Beginner (A1)
Interests
Long Drive
Learning New Technologies
Timeline
Technology Operations Analyst
Wellsfargo
12.2024 - Current
Analyst
NTT Data
09.2023 - 11.2024
Analyst
Goldmansachs Global Technical Services
03.2022 - 08.2023
Senior Technical Associate
Tech Mahindra
03.2021 - 02.2022
Desktop Support Engineer
Dixit InfoTech.Pvt. Ltd.
10.2018 - 03.2020
Desktop Support Engineer
Creative Info Link Pvt.LTD
09.2017 - 09.2018
Desktop Support Engineer
Cache Technology
09.2015 - 09.2017
MBA -
Andhra University
B.Com -
Gitam University
ECE -
Princeton College of Engineering And Technology
SSC -
Vignan High School