Abu Shaikh
MUMBAI
Summary
Results-driven Salesforce Business Analyst and Administrator with 4 years of experience in implementing and customizing Salesforce solutions. Demonstrated success in collaborating with cross-functional teams to enhance business processes while adhering to project deadlines and budgets. Proficient in Agile/Scrum methodologies, requirement gathering, and delivering comprehensive BRDs and FSDs. Strong stakeholder communication skills combined with a proven ability to problem-solve effectively under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst
RBL Bank
MUMBAI
03.2021 - 03.2025
- Requirement Gathering and Analysis: Collaborated with stakeholders to analyze business needs, gather requirements, and define Salesforce requirements.
- Solution Design and Documentation: Outlined key features and functionalities for Salesforce solutions by creating process diagrams, flowcharts, and detailed technical and functional documentations.
- Managed project lifecycles to ensure timely delivery.
- Led daily stand-up meetings to summarize team progress, challenges, and updates.
- Implementation Management: Directed end-to-end implementation of Salesforce projects, ensuring adherence to scope, and seamless delivery.
- Monitored deployments, resolving 100% of post-deployment issues for smooth transitions.
- Testing and Quality Assurance: Performed UAT and system tests, achieving 99% defect-free performance during deployments.
- Served as the single point of contact for Salesforce-related inquiries, addressing UAT and deployment issues.
- Created and submitted more than 200 change requests to the Change Advisory Board (CAB) for approval.
- Reviewed release notes, rollback plans, and implementation strategies for deployments.
- Stakeholder Collaboration: Worked with stakeholders to prioritize projects and align them with goals.
- Standards and Best Practices: Participated in code reviews for 20+ implementations, ensuring best practices and coding standards.
- Generated accurate reports And Dashboards, ensuring 95% stakeholder satisfaction with actionable data analysis.
Salesforce Administrator
RBL bank
MUMBAI
03.2021 - 03.2022
- User Management: Managed 1000+ user accounts, roles, profiles, and permission sets to maintain secure access, and data compliance.
- Access and Login Policies: Resolved login issues, implemented security controls, and enforced login access policies to ensure smooth user access.
- Customization: Created and customized objects, fields, record types, page layouts, and compact layouts to meet dynamic business requirements.
- Business Process Automation: Designed workflows, validation rules, flows, and process builders to automate key processes, increasing operational efficiency by 30%.
- Imported, exported, and updated over 100,000 records using Data Loader and Data Import Wizard, while ensuring data accuracy and integrity.
- Reports and Dashboards: Developed and maintained custom reports and dashboards to deliver actionable insights and support data-driven decisions.
- Sandbox and Deployment Management: Managed sandbox environments, conducted system testing and UAT, and deployed changes using Change Sets.
- Monitored Salesforce license usage, storage capacity, and optimized resource allocation to prevent overages.
- Issue Resolution: Troubleshot production issues, fixed bugs, and managed patch releases to ensure system reliability.
- Security and Compliance: Monitored field-level security, sharing rules, and system permissions to maintain compliance with data security policies.
- System Monitoring: Reviewed error logs and system performance to proactively resolve issues and maintain high uptime.
- Training and Support: Conducted training for 50+ users on salesforce and new features, ensuring high adoption rates.
- Collaboration: Acted as the primary point of contact for cross-functional teams to align Salesforce capabilities with business goals.
- Maintenance: Regularly monitored Salesforce org health, including API usage, scheduled jobs, and critical updates.
Education
Bachelor of Engineering - EXTC
DJSCE
Mumbai02-2021
Skills
- Agile methodology
- Project Management
- Product Management
- Change Management
- CRM management
- Salesforce Administration
- Apex
- SQL
- POSTMAN
- JIRA
- confluence
- Drawio
- Deployments
- Training
- Team leadership
Certification
- Salesforce Certified Administrator (201)
- Salesforce Certified Business Analyst
- Salesforce Platform App Builder
- Certified Scrum Master (CSM)
- Project Management by Skill Up
Timeline
Salesforce Business Analyst
RBL Bank
03.2021 - 03.2025
Salesforce Administrator
RBL bank
03.2021 - 03.2022
Bachelor of Engineering - EXTC
DJSCE
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