Nupur Gangwar

• Experienced in Salesforce BA and Administration.
• Skilled in applying both business process improvement techniques and agile development techniques and methodologies.
• Effectively implemented month-end billing procedures using financial force certinia.
• Assisted product owner in developing user stories and acceptance criteria.
• Facilitated clients' success by managing their end-to-end business requirements for software development life cycles.
• Applied SQL to analyze business data, identify new sources of revenue, resulting in a 70% boost in overall revenue.

Salesforce Developer (client :- Adidas )

• Automated various processes and approval processes using workflows, process builder, flows, and triggers following Salesforce best practices.
• Developed and executed SOQL & SOSL queries to retrieve data and performed DML statements for modifying records and data modeling.
• Contributed to the development of Apex test classes and achieved high code coverage.
• Executed audit responsibilities.

Salesforce Administration (client :- Philip Morris International)

• Administered user accesses through performing various administrative tasks including setting up users, updating fields, creating custom objects and page layouts, managing permission sets and public groups, and generating reports and dashboards.
• Implemented pick lists, field dependencies, lookups, master-detail relationships, Validation Rules and formula fields to the custom objects.
• Managed data using data loader, workbench, and other tools.
• Implemented security measures at multiple levels including object, record, and field to ensure data protection and managed role assignments and visibility settings.
• Proficient in writing Workflow rules, Approval processes and Process Builder.
• Handled user administration and provided excellent customer service across Sales and Service Cloud, Marketing cloud, etc.
• Created page layouts and assigned different layouts based on record types.
• Developed workflow rules, field updates, and email alerts to implement customized business logic for standard and custom objects based on specific business requirements.
• Automated various processes and approval process using workflow, process builder and triggers while adhering to Salesforce best practices; successfully deployed applications from Sandbox to other Sandboxes and Production environment.
• Took ownership of self-service tickets and assisted users with their technical questions and problems, adhering to SLA guidelines.
• Delivered expertise in addressing technical concerns, troubleshooting problems, and proposing suitable alternatives for the supported application.