Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Abuzar Tabassum

Abuzar Tabassum

Salesforce Consultant
Bengaluru

Summary

Seasoned Salesforce Certified Consultant with 5+ years of IT experience. Played Multifaceted roles such as Salesforce Consultant, Business Analysis, Project Management & Customer Success for diversified verticals. Specialisized on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Senior Salesforce Consultant

Salesforce
Bengaluru
07.2022 - Current
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Collaborated with sales and product teams to address customer success objectives.
  • Created customer support strategies to increase customer retention.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Salesforce Consultant

BSW Soft Pvt Ltd
Bengaluru
08.2017 - 06.2022
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Aligned closely with business owners and employees to gather information and gain operational insight.
  • Performed administrator functions and managed user profiles, roles, permissions, rules, queues and data backup.
  • Mastered Salesforce data structures and understood how to leverage tool to meet complex process, workflow automation and reporting requirements.
  • Worked closely with users, communicated best practices and tips on Salesforce usage and delivered user training.

Skills

    Business Analysis

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Certification

Salesforce Certified Administrator

Timeline

Salesforce Service Cloud Consultant
01-2023
Salesforce Sales Cloud Consultant
11-2022
Salesforce Certified Administrator
10-2022

Senior Salesforce Consultant

Salesforce
07.2022 - Current

Salesforce Consultant

BSW Soft Pvt Ltd
08.2017 - 06.2022

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Abuzar TabassumSalesforce Consultant