Shilpa M

 Responsible for customer Satisfaction and Retention.
 Responsible for the process, facilities and personnel involved in Customer care activity.
 Redress immediately on any negative feedback and ensure customer is satisfied.
 Manage the complaints and ensure it is closed at minimum time
 Schedules and confirms service appointments with customers

 Attending and greeting to customers and understanding their wishes and needs.
 Service Reminder Calls
 Schedules and confirms service appointments .

 Preparing appointment sheet for next day schedule after confirmation customers before 12 pm on daily basis and share with stake holders to keep aware and plan schedule.
 Calling customers before 2 days prior to take confirmation on appointments
 Organizing for pick and drop schedule for Pick up drop Executive
 Confirmation of pick and drop with customers after confirmation
 Preparing pick up sheet and providing customer details to pick up drop Executive to carry out job
 Allotting vehicles to customer services consultant based on history reference in dealer
 Preparing Reports like Daily inflow reports and Daily pick and drop report
 Focus on no show customers .
 Post service follow up (PSF)
 Manage the complaints and ensure it is closed at minimum time.
 Capturing Customer feedback, analysis and taking countermeasures.

 Responsible for the process, facilities and personnel involved in Customer care activity.
 Redress immediately on any negative feedback and ensure customer is satisfied.
 Post service follow up (PSF)
 Manage the complaints and ensure it is closed at minimum time.
 Capturing Customer feedback, analysis and taking countermeasures.

 Capturing customer data by maintaining Walk in register and Tele calls
 Enquiring customer regarding existing car for exchange.
 Mapping respective evaluator for vehicle valuation according to customer convenience