Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ganesh B

Ganesh B

Chennai

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

20
20
years of professional experience

Work History

Senior Customer Relationship Officer

Titan Company Limited
Hosur
01.2011 - Current
  • Maintained relationships with key customers through regular follow-up contacts and communications.
  • Participated in meetings with internal teams to discuss strategies for improving the overall level of customer satisfaction.
  • Created reports summarizing key performance indicators related to the effectiveness of various initiatives aimed at enhancing the quality of customer service provided.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Identified customer needs by asking questions and advising on best solutions.

Floor Supervisor

Planet M Retail Limited
Chennai
06.2009 - 11.2010
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Monitored inventory levels and placed orders for additional stock as required.
  • Resolved customer complaints in a timely and professional manner.
  • Conducted regular store audits to identify areas of improvement or potential risks.
  • Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.

Duty Manager

The Mobile Store ( Essar Group)
Chennai
05.2008 - 05.2009
  • Developed and implemented strategies to improve customer service.
  • Analyzed business performance data and forecasted business results for upper management.
  • Monitored performance of staff members, offering advice where appropriate.
  • Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.

Territory Sales Officer

Britannia Industries Limited
Chennai
04.2007 - 04.2008
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
  • Met with distributors to discuss Primary and Secondary targets (General Trade) product needs, accomplish sales targets and facilitate sales growth.
  • Provided training sessions for staff members regarding product features and benefits.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Sales Executive and Team Leader

HDFC Bank Limited
Chennai
01.2004 - 03.2007
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Analyzed market trends and competitive landscape to identify opportunities for growth.
  • Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
  • Managed a team of 3-5 sales representatives by providing guidance on best practices in salesmansh

Education

MBA - Marketing Management

University Of Madras
Chennai
03-2012

BBA - Business Administration

University of Madras
Chennai
03-2007

High School Diploma -

Goudie Higher Secondary School
Thiruvallur

Skills

  • Training and mentoring
  • Escalation Handling
  • Decision-Making
  • Relationship Building
  • Customer-focused
  • Customer Relationship Management (CRM)
  • Problem-Solving
  • Staff Training
  • Sales proficiency
  • Cash Handling
  • Customer Service
  • Product Knowledge
  • MS Word
  • MS Office
  • MS Excel
  • MS Powerpoint
  • Marketing savvy
  • Budgeting and finance
  • Problem-solving abilities
  • Task Prioritization
  • Team Collaboration
  • Sales Techniques
  • Stock management
  • Account Servicing
  • Goal Setting
  • Effective customer upselling
  • Teamwork and Collaboration

Languages

Tamil
First Language
Tamil
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1

Timeline

Senior Customer Relationship Officer

Titan Company Limited
01.2011 - Current

Floor Supervisor

Planet M Retail Limited
06.2009 - 11.2010

Duty Manager

The Mobile Store ( Essar Group)
05.2008 - 05.2009

Territory Sales Officer

Britannia Industries Limited
04.2007 - 04.2008

Sales Executive and Team Leader

HDFC Bank Limited
01.2004 - 03.2007

MBA - Marketing Management

University Of Madras

BBA - Business Administration

University of Madras

High School Diploma -

Goudie Higher Secondary School

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Ganesh B