Business Head with 8+ years of experience driving business operations, workforce strategy, and organizational scale across India, the Middle East (UAE, Saudi Arabia, Qatar, Egypt), Singapore, Australia, South Asia, France, Nigeria, and the USA. Trusted partner to founders and department heads in translating business vision into execution across HR, Finance, Operations, and Sales, with strong ownership of hiring, workforce planning, cost optimization, and performance governance. Proven client- and partner-facing leader with hands-on experience in proposals, solution design, commercials, and delivery readiness, building scalable, compliant, and high-performing global organizations.
Hi, I’m
Achala Allewar
Business Head
Wardha,MH
Summary
Overview
9
years of professional experience
Work History
Entoss Pomfret Systems Pvt. Ltd.Remote
Business Head (HR , Operations & Strategy)
04.2022 - 12.2025
Job overview
- Business Leadership & Strategy
Worked closely with the Founder and Department Heads to define and execute business strategy, operating models, and growth priorities across India, USA, UAE, France, and Singapore.
Led end-to-end business operations, ensuring alignment across HR, Finance, Operations, and Sales to drive sustainable and scalable growth.
Translated leadership vision into annual operating plans (AOPs) covering workforce strategy, hiring plans, cost management, delivery capacity, and revenue enablement.
Acted as a central decision-making partner to leadership, balancing business priorities, people capability, operational risk, and financial discipline.
Built governance frameworks, leadership reviews, and dashboards to track business performance, workforce productivity, and operational health.
Cross-Functional Leadership (HR, Finance, Ops & Sales)
Led and coordinated HR, Finance, Operations, and Sales support functions, ensuring seamless collaboration and execution across departments.
Partnered with department leaders to define roles, KPIs, org structures, and execution roadmaps aligned with business objectives.
Enabled Sales and Delivery teams through workforce planning, compensation strategy, incentive design, and capacity management.
Worked closely with Finance on budgeting, forecasting, cost optimization, and margin control, improving financial predictability and cost efficiency.
Strengthened operational efficiency by standardizing workflows, SOPs, and escalation mechanisms across functions.
Hiring, Workforce & Capacity Management
Built and scaled high-volume global hiring engines across IT, Sales, and Delivery functions to support rapid business growth.
Owned end-to-end talent acquisition strategy, including demand forecasting, role design, sourcing models, interview frameworks, and hiring governance.
Designed competency-based hiring and onboarding frameworks, ensuring quality hires aligned with business and delivery needs.
Led strategic workforce planning, including skill mapping, capacity modeling, succession planning, and leadership pipeline development.
Optimized hiring and deployment strategies to meet delivery timelines while controlling people costs and attrition risks.
Implemented performance frameworks (OKRs/KRAs) linking individual and team outcomes directly to business results.
Used workforce analytics to proactively address attrition risks, productivity gaps, and leadership bandwidth issues, achieving a 40%+ reduction in attrition.
Client, Partner & Revenue Enablement
Acted as a front-facing business leader with partners and clients, representing the organization in strategic discussions and growth initiatives.
Collaborated with Sales and Delivery teams on client proposals, RFPs, commercials, and solution design, ensuring people and delivery readiness.
Supported client onboarding, engagement models, and governance structures to ensure delivery success and long-term partnerships.
Partnered with external vendors and strategic partners to expand service capability, hiring bandwidth, and operational reach.
Strengthened client confidence by aligning people, process, and delivery readiness with contractual commitments and SLAs.
Operational Excellence & Governance
Led process optimization and digital transformation initiatives across HR and operations using HRMS/HRIS and reporting automation.
Standardized HR policies, SOPs, and handbooks, ensuring compliance across multi-country operations (POSH, GDPR, ISO).
Ensured audit and client readiness through strong governance, documentation, and compliance practices.
Introduced data-driven reporting and executive dashboards providing visibility into headcount ROI, utilization, attrition, performance, and engagement.
Founder & Leadership Partnership
Served as a trusted advisor to the Founder, supporting organizational scale, leadership effectiveness, and long-term business sustainability.
Built leadership capability across departments through succession planning, leadership development, and coaching, reducing dependency on founders and strengthening second-line leadership.
Ismart Asia Technology Inc.
Sr. HR Officer
10.2020 - 04.2022
Job overview
- Managed HR operations across India and the Philippines, with a strong emphasis on compensation and benefits processes, including payroll management and attendance systems.
- Played a key role in optimizing compensation structures, improving communication and employee engagement, and enhancing HR effectiveness through performance management systems.
- Led efforts in external diversity, grievance handling, and talent development initiatives, while ensuring alignment with industry standards in total rewards strategies.
- Conducted thorough job analyses to develop accurate position descriptions and classifications, improving role clarity within the organization.
- Streamlined HR processes for efficiency, saving time and resources across the organization.
- Partnered with senior executives on organizational restructuring efforts that improved overall business efficiency and effectiveness.
- Coordinated annual performance review process to facilitate constructive feedback exchange between managers and employees, driving professional growth opportunities for staff members.
- Implemented compensation structures, ensuring fair pay practices throughout the company.
- Innovated HR metrics reporting system that provided valuable insights into workforce trends which informed strategic decisionmaking.
- Enhanced employee retention by implementing effective performance management programs and support systems.
Shree Sati Online Pvt.Ltd.
HR Recruiter
11.2017 - 02.2018
Job overview
- Managed HR operations and the recruitment process, attendance system, payroll management, document processing, improved communication, external diversity efforts, enhanced HR effectiveness, employee engagement, development, and training.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Verified applicant references and employment details.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
- Maintained up-to-date knowledge of labor market trends, informing recruitment strategies accordingly.
Kiran Hospital (Surat)
HR Executive
01.2017 - 09.2017
Job overview
- Achieved 1,300 hires with a team of 8 people, managed HR operations and training, attendance systems, document processes as per NABH policy, improved communication, external diversity efforts, and enhanced HR-Ops effectiveness.
- Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
- Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Educated employees on company policy and kept employee handbook current.
- Directed hiring and onboarding programs for new employees.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
IIT GuwahatiGuwahati
Executive Program from Project Management
01.2024
University Overview
Completed Certificate Program
LKMIMSR
MBA
01.2017
University Overview
GPA: 8 CGPA
Fairy Land college of commerce
BBA
01.2014
University Overview
GPA: 60%
Skills
Operations management
Team leadership
Project management
Strategic planning
Analytical skills
Problem resolution
Human resources management
Workflow planning
Budget analysis
Employee development
Performance evaluations
Performance analysis
Accomplishments
Accomplishments
- Awarded Employee of the year (Entoss) (2022-2023)
- Awarded Employee of the Quarter (Entoss) (2023 Q4)
- Awarded Employee of the Quarter (Entoss) (2023 Q2)
- Awarded Best HR (Ismart Asia) (2021)
- Awarded Most prominent Employee (Kiran Hospital) (2017)
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridImportant To Me
Flexible work hoursCompany CultureWork-life balanceCareer advancementWork from home optionPersonal development programsINTERNSHIP
INTERNSHIP
Grevol Energy Industries – HR Generalist Intern (May 2015 - Dec 2015) Achieved 5 hires, managed HR queries, improved communication, external diversity effort and enhancing HR effectiveness.Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Timeline
Business Head (HR , Operations & Strategy)
Entoss Pomfret Systems Pvt. Ltd.
04.2022 - 12.2025
Sr. HR Officer
Ismart Asia Technology Inc.
10.2020 - 04.2022
HR Recruiter
Shree Sati Online Pvt.Ltd.
11.2017 - 02.2018
HR Executive
Kiran Hospital (Surat)
01.2017 - 09.2017
LKMIMSR
MBA
Fairy Land college of commerce
BBA
IIT Guwahati
Executive Program from Project Management