Achintya Siddha
Gurugram
Summary
Results-driven technology professional with a strong focus on innovation and problem-solving. Proven ability to support business objectives through collaboration and continuous learning, while adept at leveraging technical expertise to enhance operational efficiency. Committed to embracing new challenges and expanding capabilities within a dynamic organizational environment.
Overview
2
2
years of professional experience
Work History
Application Support Engineer
SHL India Pvt. Ltd.
Gurgaon
11.2022 - Current
- Proficient in diagnosing and resolving application issues, ensuring system availability, and delivering high-quality support to end-users
- Collaborated with development and IT teams to implement patches, updates, and enhancements.
- Provided technical assistance to end-users, addressing inquiries and resolving issues promptly.
- Conducted root cause analysis to prevent recurrence of issues and improve system stability.
- Communicated effectively with stakeholders to provide updates on incident status and resolution efforts.
- Resolved escalated tickets related to application support within agreed upon SLAs.
Education
Bachelor's of technology -
Jaipur Engineering College And Research Centre
Skills
- SQL
- NoSQL
- Python
Tools
- MS Excel
- Power BI
Skills
- Strong communication skills
- Adaptability
- Ability to build a good working relationship
- Deliverable Oriented
Certificates
- Business English Certificate Preliminary
Timeline
Application Support Engineer
SHL India Pvt. Ltd.
11.2022 - Current
Bachelor's of technology -
Jaipur Engineering College And Research Centre
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