SHARATH KUMAR
Application Support Engineer
Bengaluru
Summary
Results-driven SQL Production Support professional with 3+ years of experience in managing and troubleshooting SQL databases for high availability, performance, and security. Proficient in Control-M for job scheduling and monitoring. Strong analytical and problem-solving skills, with a track record of optimizing database performance and resolving complex technical issues. Successfully handled production support activities using SQL and UNIX, effectively resolving issues through ServiceNow tickets. Excellent interpersonal, verbal, and written communication skills in English. Highly skilled in working with Teams and MS Office tools (Word, Excel, Outlook). Proven ability to manage multiple tasks in a pressured environment, consistently delivering exceptional results.
Strategic Application Support Engineer with 3 years troubleshooting and resolving application issues and performance deficiencies. Skillful at supporting wide-ranging spectrum of desktop and mobile applications. Keen to educate customers on proper app usage and correct problematic behaviors in assigned software titles.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Application Support Engineer
Linen Software Solution Pvt. Ltd
09.2021 - 10.2024
- Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
- Addressed technical issues and guided end users through resolution.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.
- Implemented proactive monitoring measures to detect potential issues before they impacted users.
- Optimized system functionality with thorough testing and validation of application changes.
- Developed comprehensive documentation for various applications, facilitating seamless knowledge transfer among team members.
- Reduced downtime for clients by swiftly addressing and troubleshooting software defects and bugs.
- Provided training sessions for end-users as needed, improving their understanding and proficiency in using applications effectively.
- Collaborated with cross-functional teams to identify areas for improvement and implement solutions.
- Diagnosed and troubleshot hardware, software and network issues.
- Generated reports to track performance and analyze trends.
Invoice Verification Manager
Manipal Technologies Pvt. Ltd
04.2016 - 07.2020
- Managed invoice verification using SAP software for various types of invoices entered with PO & Non-PO including vendor invoices, administrative expenses, shipment invoices, travel expenses, petty expenses, and reimbursement claims
- Collaborated closely with Supply Chain Management SCM, Store, Human Resources HR, Administration, Production and Tax departments to ensure seamless operations and compliance
- Prepared Aging reports, vendor reconciliation, and coordinated with Treasury and Collection departments, liaised with vendors, and processed invoices in collaboration with the payment team to ensure efficient and timely payments
Education
MCOM -
KSOU
06.2013 - 07.2015
BBM - undefined
Mangalore University
06.2009 - 09.2013
Skills
Oracle 12C
Oracle 21C
SQL Developer
ServiceNow
Control-M
Putty
WinSCP
Beyond Compare
GIT
SQL
UNIX
LINUX
Shellscript
Windows 7
Windows 8
User support
Root cause identification
Incident management
Technical troubleshooting
Technical issue resolution
Performance analysis
Application monitoring
Application process improvement
Cross-functional coordination
Effective communication
Problem-solving abilities
Help desk support
Training
- SQL and Unix/Linux Certifications
- AWS Cloud and DevOps Internship (6 months)
- Interview Fast Track Program for IT Professionals
Certification
[Area of certification], [Company Name] - [Timeframe]
Timeline
Application Support Engineer
Linen Software Solution Pvt. Ltd
09.2021 - 10.2024
Invoice Verification Manager
Manipal Technologies Pvt. Ltd
04.2016 - 07.2020
MCOM -
KSOU
06.2013 - 07.2015
BBM - undefined
Mangalore University
06.2009 - 09.2013