Achyutha Gubbi Nagaraj

Leading Financial Services Company — USA

• Background - Led a full-lifecycle ServiceNow implementation spanning Case Exchange, Change Management, and Incident Management modules
• Execution - Drove optimized resource planning and proactive risk mitigation to accelerate delivery 2 months ahead of schedule, maintained sub-3% defect rate through rigorous UAT governance, and directly engaged ServiceNow vendors to resolve critical tool-level issues with zero delivery impact.
• Benefit Achieved - Delivered $65K in cost savings through early project completion, ensuring a high-quality, defect-controlled release with seamless cross-functional coordination across client and vendor teams.

Large Consumer & Healthcare Provider — Netherlands

• Background - Directed a ServiceNow CMDB implementation for a regulated consumer and healthcare organization, tasked with establishing a single source of truth for configuration data across a complex and compliance-driven IT estate.
• Execution - Coordinated technical design and data migration workstreams while enforcing governance and data integrity protocols fully aligned to ITIL best practices and regulatory compliance requirements.
• Benefit Achieved - Accurate asset visibility and improved change impact analysis across the organization's infrastructure, enabling informed decision-making and stronger configuration governance at an enterprise scale.

Leading Fashion Brand — USA

• Background - Led a complex support services transition to a Citrix-based digital workplace environment for a brand-critical organization, operating within a structured governance and joint delivery framework in partnership with third-party vendors.
• Execution - Managed end-to-end migration lifecycle activities including risk management, SLA adherence, and cost control, while maintaining executive stakeholder communications across both IT and business leadership to safeguard brand operations during cutover.
• Benefit Achieved - Ensured seamless operational continuity throughout the transition with zero brand impact, delivering a successful Citrix workplace migration that met service level commitments, stayed within budget, and preserved business confidence through structured vendor and stakeholder governance.

• Managed full-service operations and delivery, including P&L responsibility
• YoY cost reduction planning, and vendor/asset oversight.

Key Service Improvement Plans:

1) For a UK based Logistics Client - ServiceNow integration (Case exchange for problem and change management)

2) For a Global Confectionary client - HW/SW Asset Management – Timely renewal of Maintenance / Warranty achieved.

3) For a Global Confectionary client -Server refresh project (Identification and decommission)

Other Projects - For a Global Energy client

• SAP – Identify and implement Load Balance of the primary production server to improve redundancy.
• Avaya – Implemented monitoring solution for critical Backup infrastructure from customer location for proactive resolution of voice issues
• C. Move the existing PBX devices to Microsoft Teams
• D. Disaster Recovery planning on DMZ (De-materialized zone)

• Provide overview to support teams on Enterprise infrastructure
• Site visits to Datacenter. Distribution center and Retail stores for Knowledge transfer and training
• Map teams for support
• Drive Incidents to resolution in the Enterprise ( Business and IT)

• P2P - Transition from Global Process to Offshore delivery
• Oracle 9i- Build Test Cases & UAT testing
• Maintenance of FML(Financial Management Language) in ERP
• Synchronization between Oracle(Chart of Accounts) and Trident (Chart of Accounts)
• Consolidation of data for the region in Hyperion , Extraction of data from Hyperion for reporting
• Resolving FML related Queries for Sub-systems
• Opening and closing of Org codes in ERP

• Month End Accounting
• Payroll of employees
• Debtors Reconciliation
• Statutory and Internal Audit
• Investigation