Adamya Choudhary
Customer Service Executive
Noida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Amazon.com
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Executive
RK Group Of Companies
05.2021 - 02.2023
- Expanded market share with strategic territory planning and targeted prospecting.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Bachelor of Arts - English
Punjab University
Chandigarh 04.2001 -
High School Diploma -
D.A.V. Model School Sector 15
Chandigarh 04.2001 -
Skills
Volunteer of Art of Living
Conducting various workshops online regarding the importance of Yoga ,Meditation and Breathing techniques.
How to make Bhagvad Geeta a part of your life.
Poetry
Timeline
Customer Service Executive
Amazon.com
09.2023 - Current
Sales Executive
RK Group Of Companies
05.2021 - 02.2023
Bachelor of Arts - English
Punjab University
04.2001 -
High School Diploma -
D.A.V. Model School Sector 15
04.2001 -
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