Adamya Choudhary
Customer Service Executive
Noida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Amazon.com
Noida
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Executive
RK Group Of Companies
Uttarakhand
05.2021 - 02.2023
- Expanded market share with strategic territory planning and targeted prospecting.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Bachelor of Arts - English
Punjab University
Chandigarh 04.2001 -
High School Diploma -
D.A.V. Model School Sector 15
Chandigarh 04.2001 -
Skills
Public Speaking
Technical Support
Live chat support
Online chat and email
Relationship Building
Presentation Skills
Client Engagement
Fluent Communication Skills Content Creation Problem Solving Critical Thinking L&D Management Currently aligned with Soft Skill Development Courses
Organizational Skills
Adaptability and Flexibility
Written Communication
Multitasking
Work Prioritization
Team building
Calm Under Pressure
Volunteer of Art of Living
Conducting various workshops online regarding the importance of Yoga ,Meditation and Breathing techniques.
How to make Bhagvad Geeta a part of your life.
Poetry
Timeline
Customer Service Executive
Amazon.com
09.2023 - Current
Sales Executive
RK Group Of Companies
05.2021 - 02.2023
Bachelor of Arts - English
Punjab University
04.2001 -
High School Diploma -
D.A.V. Model School Sector 15
04.2001 -