Adarsh Choudhary
Bhopal
Summary
Accomplished Translator & Quality Analyst at Magnum Group, adept in Hindi and English translations, and quality auditing. Excelled in enhancing product quality and customer satisfaction through effective training and feedback. Skilled in verbal/written communication and the 7 QC Tools, I significantly contributed to process improvements and client services.
Overview
3
3
years of professional experience
Work History
Translator & Transcripter (Fact Checker)
Magnum Group
Bhopal
12.2024 - 02.2025
- Trained and provided coaching in Hindi and English translations.
- Fact-checking Hindi and English documents, etc.
- Adjusted translations to students' cognitive level and collaborated with other educational team members as necessary.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
- Compiled background information on content and context of translations for intended audience.
- Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.
- Assisted non-English speaking clients with communication issues.
- Proofread, edited and revised translated documents.
Sr Quality Analyst
Magnum Group (Mpokket Process)
Bhopal
08.2023 - 12.2024
- Trained employees in product testing and SOP procedures.
- Performed voice coaching to improve quality.
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
- Maintained quality assurance procedure documentation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Quality Analyst
Magnum Group (Paytm Process)
03.2023 - 08.2023
- Trained and further coached the DCS for proficiency in English and Hindi languages.
- Coached DCS in human behavior and emotion tackling.
- Recognized and rectified process gaps, leading to improvements in the product quality of Paytm UPI
- Assisted in changing the product, SOP, and automated bots for the timely resolution of customer queries.
- Collaborated in revamping the product, SOP, and automated bots, ensuring timely resolution of customer queries
- Fostered collaboration with clients to enhance processes and overcome challenges, leading to improved efficiency and heightened customer satisfaction.
- Conducted regular audits and provided actionable feedback to advisors, fostering continuous improvement in their performance.
- Utilized seven QC tools to systematically identify and analyze risks, control product quality fluctuations, and implement solutions to prevent future defects.
Customer Service Associate
Magnum Group
05.2022 - 03.2023
- Provided prompt and effective resolution to customer queries as a Customer Service Associate (CSA).
- Was recognized as a valuable team member and selected to be a part of the prestigious L2 Team of Paytm UPI.
- Collaborated with cross-functional teams, including internal verticals, to ensure a seamless resolution of customer queries.
- Played a key role in escalating and raising disputes, ensuring timely and satisfactory resolutions for customers.
Education
Bachelor Of Technology - Computer Programming
RGPV University
Bhopal02-2027
Certification Course - Languages
SGSU University
Bhopal10-2024
Certification Course - Language Interpretation And Translation
SGSU University
Bhopal10-2024
Intermediate 10+2 - Humanities & Maths Science
M.P Board
05.2022
Skills
- Verbal and written communication
- FLUENT IN Hindi, English & Local Languages
- Quality Auditing and Feedback
- 7 QC Tools
- Communication Skills
- Translation verification
- Research and a
- Client services
- Proofreading skills
Projects
Out calling for C-Sat improvement, Audited and provided feedback to Out Calling agents to improve performance and customer satisfaction., Actively improved C-Sat by identifying and addressing ACPT gaps in direct collaboration with clients., Assisted in changing product, SOP, and automated bots to ensure timely resolution of customer queries.
Summary
Enthusiastic individual with superior teamwork, communication, and brilliant interpersonal skills. Excels in both team-based and independent capacities, showcasing a strong work ethic and excellent organizational skills. Proficient in managing Quality and other KPIs, and adept in working on Assist Bots and Automation Updations., Employee of the Month, 02/23
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Best Chat BOT and AI Trainer (Hindi & English)
- Translator and Fact Checker (Hindi & English)
Timeline
Translator & Transcripter (Fact Checker)
Magnum Group
12.2024 - 02.2025
Sr Quality Analyst
Magnum Group (Mpokket Process)
08.2023 - 12.2024
Quality Analyst
Magnum Group (Paytm Process)
03.2023 - 08.2023
Customer Service Associate
Magnum Group
05.2022 - 03.2023
Bachelor Of Technology - Computer Programming
RGPV University
Certification Course - Languages
SGSU University
Certification Course - Language Interpretation And Translation
SGSU University
Intermediate 10+2 - Humanities & Maths Science
M.P Board