ADARSH DWIVEDI
Associate Engineer
Sahasepur, Khamaria, Bhadohi,UP
Summary
Flexible Technical Support Engineer with 1 year of experience helping clients maintain smooth operations. Expertise in Widows systems and Linux environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Associate Engineer
Quess Corp
Gurugram, Haryana
04.2021 - Current
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues..
- Troubleshot potential problems and eliminated before issues escalated.
- Configured and installed computer systems for other sub-organizations.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Direct unresolved issues to next level of support personnel.
- Managed over 25 customer calls per day.
Desktop Support Engineer
Pamasol Infotech Private Limited
Allahabad, UP
03.2020 - 02.2021
- Installation of Operating System.
- Troubleshooting of Computer Software and Hardware issues.
- Installation of Network Devices & Printers.
- Resolving Network issues.
- Backup and recovery.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
Education
Diploma in Networking & Ethical Hacking - Network Administration, Ethical Hacking
Jetking Infotrain Ltd.
Allahabad 06.2019 - 02.2021
Bachelor of Computer Applications - Computer And Information Sciences
Mahatma Gandhi Kashi Vidayapith
Varanasi 06.2017 - 07.2019
Intermediate - PCB
Daffodils Public School, C.B.S.E Board
Mirzapur 05.2015 - 05.2016
Highschool - PCM
Daffodils Public School, C.B.S.E Board
Mirzapur 05.2013 - 05.2014
Skills
- Installation of Windows, Windows Server, & Linux Operating System
Troubleshooting Hardware & Software related problems
Configuration of Windows & Linux Operating System
Working over Ticketing tool & fetching user activity
Configuring & managing Windows Server
Configuring and troubleshooting Mail Client (MS Outlook)
Configuring & troubleshooting Network devices
Prevent Virus attack by using Antivirus Software & Firewalls
Assembling and disassembling PC
Accomplishments
- Got first prize in Science & Arts Exhibition at District level.
- Actively participated in IOM & Tech fest held in institution.
- Passed all India 'Rashtriya Bhasa Vibhusan Pariksha' in 1st division.
- Active participation in 'The Art Of Living'. Held at the institution on 11th Jan 2013.
- Active participation in other activities held at the institution.
Trainning And Workshop
- Three week internship with UP Police for verification of candidates appearing in physical test.
- Attended Two days Ethical hacking work shop held by Cyber Octet Private Limited.
- Participated in Microsoft AI Classroom Series.
Hobbies
- Playing Football, real time on-line games.
Additional Information
- Father's Name : Mr. Satish Kumar Dwivedi
- Mother's Name : Mrs. Babita Dwivedi
- Date of Birth : 15 Aug 1999
- Language Known : English, Hindi
- Nationality : Indian
Timeline
Associate Engineer
Quess Corp
04.2021 - Current
Desktop Support Engineer
Pamasol Infotech Private Limited
03.2020 - 02.2021
Diploma in Networking & Ethical Hacking - Network Administration, Ethical Hacking
Jetking Infotrain Ltd.
06.2019 - 02.2021
Bachelor of Computer Applications - Computer And Information Sciences
Mahatma Gandhi Kashi Vidayapith
06.2017 - 07.2019
Intermediate - PCB
Daffodils Public School, C.B.S.E Board
05.2015 - 05.2016
Highschool - PCM
Daffodils Public School, C.B.S.E Board
05.2013 - 05.2014