Adarsh E. M
Kannur
Summary
Professional in retail and purchase management with proven track record of enhancing operational efficiency and customer experience in gas station settings. Adept at team collaboration, driving results, and adapting to changing needs. Possesses key skills in stock ordering, selection, inventory control and customer service, while being reliable and flexible.
Overview
6
6
years of professional experience
Work History
Purchasing and Store Operations Manager
Indian Oil Outlet
09.2018 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
- Generated reports, documents and analysis in system for data analysis.
- Purchased new products and oversaw inventory stocking and availability.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
JK TYRES RETAIL SHOP
02.2021 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Bachelor of Science - Mechanical Engineering Technology
VIMALJYOTHI ENGG. COLLEGE
Kerala India04.2018
DIPLOMA - COMPUTING LEVEL 7
NZSE
Auckland, New Zealand04.2014
DIPLOMA - MECHATRONICS
NTTF
Kerala India2013
High School Diploma -
THS
Kerala, India2010
Skills
- Store operations
- Employee Training
- Merchandising Strategies
- Budget Planning
- Customer Service
- Time Management
- Decision-Making
- Operations Management
- Strategic Partnerships
- Inventory Control
- Data Analysis
- Purchasing and planning
Timeline
Store Manager
JK TYRES RETAIL SHOP
02.2021 - 04.2024
Purchasing and Store Operations Manager
Indian Oil Outlet
09.2018 - Current
Bachelor of Science - Mechanical Engineering Technology
VIMALJYOTHI ENGG. COLLEGE
DIPLOMA - COMPUTING LEVEL 7
NZSE
DIPLOMA - MECHATRONICS
NTTF
High School Diploma -
THS
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