Adarsh Kumar Meher
Mumbai
Summary
Enterprise Customer Success Manager & Solutions Architect with a proven track record of generating ₹25L+ ARR in under 6 months. Expert in leveraging Generative AI (Kapture CX) to drive digital transformation and automate complex customer support workflows.
Overview
2
2
years of professional experience
4049
4049
years of post-secondary education
2
2
Certifications
Work History
Customer Success and Growth Manager
Kapture CX
06.2025 - Current
- Generated ₹25L+ in Annual Recurring Revenue (ARR) within the first 6 months by driving upsells and cross-sells across a high-value Enterprise portfolio.
- Architected end-to-end CX solutions, personally designing and deploying GenAI Chatbots, Voicebots, and AutoQA workflows to automate enterprise support operations.
- Go-to-Market (GTM) Collaboration: Partnered with Product and Sales teams on the rollout of new features by providing critical insights into ideal customer profiles, use cases, and potential objections, ensuring successful market adoption.
- Served as the primary technical advisor (TAM) for key accounts, conducting deep-dive demos and workflow optimizations that increased product adoption and retention.
Business Development Intern
Wellness Loka
05.2024 - 06.2024
- Expanded WellnessLoka's footprint into Northern India, contributing to a 20% growth in platform offerings.
- Led North India expansion, onboarding 12 of 18 verified properties, increasing regional listings by 18%.
- Created a database of over 100+ properties and managed outreach via HubSpot, boosting CRM efficiency by 30%.
- Executed 100+ cold calls and emails, achieving a 67% positive response rate and a 24% conversion rate.
Education
MBA - Marketing, IT Systems
XIM Bhubaneswar
BhubaneswarBBA. L.LB - Business Law Hons.
ICFAI Law School
DehradunSkills
- Generative AI & Bot Architecture
- Enterprise Account Expansion (Upsell/Cross-sell)
- Technical Solutioning & Consulting
- CRM & Workflow Automation
- Consultative Sales & Value Engineering
- CX Analytics & Quality Assurance
Hobbies and Interests
- Graphic Designing
- Photography
- Blogging
Certification
Essential Skills in Adobe Illustrator 2024 Professional Certificate.
Timeline
Customer Success and Growth Manager
Kapture CX
06.2025 - Current
Business Development Intern
Wellness Loka
05.2024 - 06.2024
MBA - Marketing, IT Systems
XIM Bhubaneswar
BBA. L.LB - Business Law Hons.
ICFAI Law School