Adarsh Patnaik
Visakhapatnam
Summary
Detail-oriented and customer-centric Insurance Professional with hands-on experience in Auto Claims, Risk Assessment, and Client Servicing at Tata AIG. Skilled in fraud detection, IRDAI compliance, and dispute resolution, with a proven record of balancing accuracy and speed in high-volume claim processing. Recognized for building customer trust, solving complex claim issues, and ensuring transparent settlements. Seeking to contribute to Claims Management, Insurance Operations, and Risk Control at Shriram General Insurance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Research & Marketing Analyst
Jaisvik Software Solutions
05.2025 - Current
- Delivered research-driven insights to support customer engagement & operational efficiency.
- Strengthened client relationships and supported compliance training initiatives.
- Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
- Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
Associate Management Trainee – Auto Claims
Tata AIG General Insurance
06.2024 - 03.2025
- Settled 250+ auto insurance claims with high accuracy, ensuring 100% IRDAI compliance.
- Improved management skills by participating in rigorous training programs and workshops.
- Conducted fraud detection and risk assessments, preventing financial losses.
- Partnered with loss adjusters to determine fair claim valuations.
- Acted as primary client liaison, resolving disputes and improving satisfaction.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Marketing Intern – Brand Specialist
DMR Lakshmi Electronics
02.2023 - 04.2023
- Assisted in brand campaigns and promotional strategies for product launches.
- Conducted customer surveys to improve engagement and visibility.
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
Education
Post Graduate Program in Management - Marketing & Operations
ICFAI Business School
01.2024
Bachelor of Technology - Mechanical Engineering
Anits Engineering College
01.2021
Skills
- Insurance Operations: Auto & Life (knowledge), Claims Management
- Risk & Fraud Control: Risk Assessments, Fraud Detection, Loss Adjustment Support
- Compliance: IRDAI Regulations, Documentation Accuracy
- Client Relationship: Customer Servicing, Dispute Resolution, After-Sales Engagement
- Tools: CRM Software, MS Office Suite
Certification
- Marketing Strategy – Udemy
- Emotional Intelligence – LinkedIn Learning
- Supply Chain Analytics – TechSCM
- Instagram Marketing – Great Learning
Languages
English – Advanced
Hindi – Upper Intermediate
Telugu – Fluent
Timeline
Lead Research & Marketing Analyst
Jaisvik Software Solutions
05.2025 - Current
Associate Management Trainee – Auto Claims
Tata AIG General Insurance
06.2024 - 03.2025
Marketing Intern – Brand Specialist
DMR Lakshmi Electronics
02.2023 - 04.2023
Bachelor of Technology - Mechanical Engineering
Anits Engineering College
Post Graduate Program in Management - Marketing & Operations
ICFAI Business School
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