GRIJESH KUMAR
Insurance Underwriter,sales,KYC Investigator,Insurance expert
New Delhi
Summary
An efficient communicator, attentive listener, team player, with a patient and diplomatic customer dispute resolution approach, I have proven ability to deliver high quality work, excellent customer Satisfaction Looking forward for a challenging position in an esteemed Organization where I can utilize my skills, Experience Training, and education for contributing to the organization and thus to with a career growth for Myself
Experienced of 7 year in Insurance sector as well as Reinsurance in Health/life/Motor profile. Senior Underwriter with a proven track record at Omega Insurance Brokers LLC, adept at reviewing and assessing motor insurance applications, conducting risk assessments, and ensuring compliance with regulatory requirements. Demonstrates strong leadership and team-building skills, having trained and mentored employees to maximise performance. Previous roles include Health Insurance Advisor at Girnar Software Pvt Ltd, Investment Advisor at Coverfox Insurance Broking Pvt Ltd, and Customer Support Executive at Arcis eservices Pvt Ltd. Core competencies include communication skills, problem-solving, active listening, and maintaining calm under pressure.
Experienced with conducting thorough KYC due diligence and risk assessments. Utilizes analytical skills and regulatory knowledge to identify and mitigate financial risks. Strong understanding of compliance protocols and maintaining comprehensive records.
Professional KYC analyst with strong foundation in regulatory compliance and risk management. Recognized for ability to conduct in-depth due diligence and provide actionable insights. Emphasizes teamwork and adaptability to meet evolving compliance requirements. Highly valued for analytical rigor and integrity.
Overview
9
9
years of professional experience
Work History
Senior KYC Analyst
Concentrix Daksh Services Pvt. Ltd.
06.2025 - Current
- Enhanced KYC compliance by conducting thorough customer due diligence and risk assessments.
- Served as a subject matter expert on KYC matters, providing advice and support during internal audits or regulatory examinations.
- Worked closely with legal and compliance teams to address any regulatory concerns or potential sanctions breaches.
- Promoted a strong compliance culture throughout the organization by raising awareness about the importance of KYC and AML in preventing financial crime.
- Handling the UK and Europe Amazon seller.
- Increased accuracy in customer risk ratings by refining existing methodologies and incorporating additional data sources.
- Achieved high levels of customer satisfaction through prompt resolution of queries related to KYC information or documentation requests.
- Supported KYC processes for prospective and existing customers.
- Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
Senior Underwriter
Omega Insurance Brokers LLC
02.2022 - Current
- -Reviewing and assessing motor insurance applications.
- -Conducting risk assessments and making informed underwriting decisions
- -Ensuring compliance with regulatory requirements and company policies.
- -Maintaining accurate records and updating databases.
- -Handling the corporate fleet policy and provide the best rate from best Insurance company.
- -Achieved service time and quality targets.
- -Built and maintained courteous and effective working relationships.
- -Picked up additional tasks to aid team success.
- -Trained and mentored employees to maximise team performance.
- -Demonstrated consistent hard work and dedication to achieve results and improve operations.
- -Handling the Team in their stuck cases and can also make sure of their performance
- -Giving Training to the new candidate as a Trainer
- -Collaborated with team members to achieve target results.
Renewal Head
Girnar Software Pvt Ltd
07.2020 - 05.2021
- -Managing customer's queries to full resolution.
- -Presenting options to potential customers.
- -Using company prescribed guideline to identify customers.
- -Carrying out all insurance related administrative tasks.
- -Making sure clients understand the terms and conditions of their insurance policy.
- -Contacting clients who have fallen behind with their insurance payments.
Email support executive
El Camino Software Pvt Ltd
01.2020 - 06.2020
- -Handling The Email marketing server tools of I contact
- -To Check all the mails according to rules and regulation made by I contact for email
- -Responsibility for block all fraud, phishing type of mails
Investment Advisor
Coverfox Insurance Broking Pvt Ltd
06.2019 - 06.2020
- -Using company prescribed guideline to identify customers
- -Acting quickly response on any hot leads
- -Preparing life insurance quotes
- -Providing insurance and financial services to individuals, families and businesses
- -Telling customers about their options
- -Collecting and analysing complex insurance quotes, comparing them and then finding the cheapest quote
- -Accurately completing new insurance applications
- -Carrying out all insurance related administrative tasks
- -Making sure clients understand the terms and conditions of their insurance policy
- -Contacting clients who have fallen behind with their insurance payments
Customer Support Executive
Arcis eservices Pvt Ltd
12.2016 - 01.2018
- -Answered incoming calls from customers looking to buy insurance and customers with questions
- -Maintained personal contact with each and every policy holder of every group policy sold
- -Personally sent out premium reminders to customers that were in danger of falling behind in their payments
- -Helped customers to implement new health insurance plans over the phone and in person
- -Joined as Claim & Renewal Team of Religare health insurance Company
- -We are dealing with Clients on out bounding Calls and based on their queries we are providing Services
- -We are informing to our clients regarding their policy renewal and claim status
- -Awarded as quarter of the employee for best performer and getting the whole south and west zone renewal under my hand.
Education
Bachelors in Science -
Bihar university
01.2022
Skills
Customer due diligence
Time management aptitude
AML compliance
Enhanced due diligence
Policy analysis
Documentation skills
Claims management
Underwriting expertise
Operations management
Customer service
Policy renewals
Life insurance
Client relations
Health insurance
Client retention
Policy writing
Claims reporting systems
Auto insurance
Teamwork
Teamwork and collaboration
Insurance policy sales
Data entry
Insurance sales
Decision-making
Product knowledge
Self motivation
Critical thinking
Accomplishments
- Getting awarded on 25th august 2018 for employee of the quarter.
- Nominated in religare health insurance Company for best performer
Disclaimer
All the information furnished is true to the best of my knowledge and belief. (GRIJESH KUMAR)
Timeline
Senior KYC Analyst
Concentrix Daksh Services Pvt. Ltd.
06.2025 - Current
Senior Underwriter
Omega Insurance Brokers LLC
02.2022 - Current
Renewal Head
Girnar Software Pvt Ltd
07.2020 - 05.2021
Email support executive
El Camino Software Pvt Ltd
01.2020 - 06.2020
Investment Advisor
Coverfox Insurance Broking Pvt Ltd
06.2019 - 06.2020
Customer Support Executive
Arcis eservices Pvt Ltd
12.2016 - 01.2018
Bachelors in Science -
Bihar university