Adarsh Roy
Senior Associate
Block-C House No-517 Street No -45 Mahaveer Enclave Part 3New Delhi
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Process Associate
IGT Solutions Pvt Ltd
Gurugram
11.2022 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Booked transportation using booking engines and GDS, made air reservations and collected payments to optimize trip planning.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Input data into Mydesk and Navison to improve business efficiency and reduce costs by automating operations workflow.
- Designed and prepared technical reports, studies, and related documentation.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
KYC Advisor
RBL Bank Ltd
Gurugram
11.2021 - 10.2022
- Conducted KYC formality reports on questionable accounts and transactions.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Spoke to customers in native language to increase loyalty and establish relationships.
Telesales Executive
Square Yard Pvt Ltd
New Delhi
04.2020 - 05.2021
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Utilized sales techniques to build customer interest and close sales.
- Set up appointments with interested customers according to schedule availability.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Telesales Officer
Money Solutions Pvt Ltd
New Delhi
06.2019 - 12.2019
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Researched and updated industry knowledge on changing legislation and regulations.
- Evaluated loan requests and documents to verify accuracy and completeness.
Education
High School Diploma -
Central Board of Secondary Education
New Delhi 04.2001 -
B.COM -
Delhi University
New Delhi 04.2001 -
Skills
Travel research
Company guidelines and procedures
Executive travel
Proficient in GDS
Payment collection
Lesson plan development
Communication skills
Accomplishments
- Supervised team of 10 staff members.
- Achieve best performer of the months by completing tska with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
D.O.B : 21st June 2000
Father's name : Lt Surender Roy
Nationality : Indian
Marital Status : Unmarried
Certification
Graduate from FEA India
Declaration
I hereby declared that all the above given information is correct & given by me & my presence
Timeline
Process Associate
IGT Solutions Pvt Ltd
11.2022 - Current
KYC Advisor
RBL Bank Ltd
11.2021 - 10.2022
Telesales Executive
Square Yard Pvt Ltd
04.2020 - 05.2021
Telesales Officer
Money Solutions Pvt Ltd
06.2019 - 12.2019
High School Diploma -
Central Board of Secondary Education
04.2001 -
B.COM -
Delhi University
04.2001 -