Gaurav Kaushal
Creed Infotech
Mohali
3
Languages
9
years of professional experience
Results-driven Travel Sales Executive with strong communication skills and GDS expertise. Proven ability to develop customized travel itineraries and streamline booking processes, enhancing customer satisfaction and operational efficiency.
Work History
Travel Sales Executive
3 Years 6 Months- Coordinated with airlines, hotels, and tour operators to secure competitive rates for clients.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Provided expert advice on travel regulations, visa requirements, and destination information.
- Resolved issues promptly to enhance customer satisfaction and ensure smooth travel experiences.
Travel Sales Executive
1 Year 2 Months- Conducted market research to identify emerging travel trends and popular destinations.
- Trained new team members on booking systems and customer service protocols.
- Implemented process improvements that streamlined booking procedures and reduced errors.
- Collaborated with marketing team to promote special offers through various channels.
Customer Support Executive
7 Months- Managed high-volume calls, ensuring customer satisfaction through effective communication.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Documented customer interactions in CRM systems for seamless follow-up and resolution tracking.
- Collaborated with team members to enhance service delivery and improve workflow processes.
Team Coach
1 Year 5 Months- Coordinated travel itineraries, ensuring timely bookings and seamless transitions.
- Assisted clients in selecting travel packages tailored to individual preferences.
- Analyzed customer feedback to refine service offerings and improve client satisfaction.
- Led initiatives to streamline booking procedures, increasing operational efficiency across the team.
Senior Travel Sales Consultant
1 Year 3 Months- Managed international travel sales operations for US and UK target markets.
- Handled full-cycle bookings including flight reservations, hotel accommodations, holiday packages, and ground transportation.
- Applied consultative selling techniques to match client preferences with ideal travel solutions, driving repeat business.
Education
Senior Secondary - Commerce
Diploma in Travel, Aviation & Hospitality Manageme
Bachelor of Arts
Skills
Travel industry expertise
Market analysis
Itinerary management
Travel research
Relationship management
Strong communication skills
Languages
English
Hindi
Punjabi
Timeline
Travel Sales Executive
Creed Infotech
02.2023 - CurrentRead More
Travel Sales Executive
Cheap Flying Fares
09.2021 - 11.2022Read More
Customer Support Executive
Teleperformance, Mohali
09.2020 - 04.2021Read More
Team Coach
Bout Global
10.2018 - 03.2020Read More
Senior Travel Sales Consultant
Ezee Flights
07.2017 - 10.2018Read More
Frankfinn Institute
Diploma in Travel, Aviation & Hospitality Manageme
Read More
Sita Grammar School
Senior Secondary from Commerce
Read More
Punjab University
Bachelor of Arts
Read More