Adarsh S
Trivandrum
Summary
Senior IT Engineer, with 5.8 years of experience in IT helpdesk administration. Managing enterprise-level backup solutions and experience in VMware environment, AD, DHCP, DNS, Networking, Windows Server Management, Jive, Vonage,8*8 PBX administration, Office 365 and Google Workspace (Gsuite),JIRA Administration,Azure Virtual Desktop,AWS EC2 and Route 53.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Associate, Infrastructure and Services
Good Methods Global Pvt Ltd
Trivandrum
12.2021 - Current
- Company Overview: Carestack
- AZURE VIRTUAL DESKTOP MANAGEMENT
- AWS EC2 AND ROUTE 53 MANAGEMENT
- ACTIVE DIRECTORY (USER MANAGEMENT, GROUP POLICY)
- FIREWALL: SONICWALL,PFSENSE
- ADMINISTRATION OF OFFICE 365 AND GOOGLE WORKSPACE (GSUITE)
- DNS, DHCP, WINDOWS SERVER MANAGEMENT
- JIVE, VONAGE, 8
- 8 PBX ADMINISTRATION
- TERAMIND MONITORING TOOL ADMINISTRATION
- JIRA ADMINISTRATION
- ASSET PROCUREMENT AND MANAGEMENT (MANAGE ENGINE SERVICE DESK PLUS CLOUD)
- MANAGING THE LOCAL INFRASTRUCTURE
- ACCESS CONTROL SYSTEM MANAGEMENT (SMARTOFFICE, ETIMETRACK)
- TROUBLESHOOTING FOR HARDWARE, NETWORK AND SOFTWARE ISSUES
- HYPER-V
- ADMINISTRATION OF PRODUCTION SUPPORT TOOLS (NEXUS REPOSITORY MANAGER, OCTOPUS DEPLOY, TEAMCITY, GITLAB)
- ESCAN ANTIVIRUS CROWDSTRIKE ANTIVIRUS
IT Helpdesk Engineer
SunTec Business Solutions Pvt Ltd
Trivandrum
02.2019 - 12.2022
- Company Overview: On Contract
- HANDLING ALL FIRST LEVEL ADMINISTRATIONS
- BUILDING A MACHINE WITH COMPLETE OS AND INSTALLING THE APPLICATIONS NEEDED
- TROUBLESHOOTING ALL HARDWARE AND NETWORKING ISSUES
- EXPERIENCED IN ENTERPRISE BACKUPS SOLUTIONS (COMMVAULT AND VERITAS)
- INVOLED IN DATA CENTER MOVEMENT ACTIVITIES
- ALSO INVOLVED IN THE PROJECT OF BUILDING IT INFRASTRUCTURE IN NEW SUNTEC CAMPUS
- MAINTENANCE OF PHYSICAL MACHINES, LAPTOPS AND VM'S
- INVOLVED IN ESX SERVER DEPLOYMENT ACTIVATES
- CREATION AND CLONING OF VM'S
- PROVISIONING OF VM'S TO THE USER
- FIRST LEVEL NETWORK TROUBLESHOOTING
- VLAN CREATION AND VLAN MAPPING
- USER END DLP SOLUTION INSTALLATION AND CONFIGURATION (INDEFEND)
- CLOUD BACKUP SOLUTION INSTALLATION AND CONFIGURATION IN USER END (DRUVA INSYNC)
- USER CONFIGURATION IN DRUVA ADMIN CONSOLE
- INSTALLATION AND CONFIGURATION OF ENDPOINT ENCRYPTION CLIENT IN USER MACHINES (Symantec Endpoint Encryption)
- FIREWALL :- FORTINET FIREWALL
- (VPN WITH TWO FACTOR AUTHENTICATION)
- KNOWLEDGE IN OFFICE 365
- BASIC KNOWLEDGE IN AD
- CREATION OF BACKUP MONTHLY REPORTS
- MANAGE ENGINE HELPDESK TICKETING TOOL
Education
BE - Computer Science and Engineering
Anna University
ChennaiSkills
- AZURE VIRTUAL DESKTOP
- AWS EC2
- ROUTE 53
- ACTIVE DIRECTORY,DNS,DHCP
- INDEFEND DATA LOSS PROTECTION
- TERMIND MONITORING TOOL
- COMMVAULT BACKUP SPECIALIST
- VMWARE
- DRUVA INSYNC
- TICKET BASED WORKFLOW (MANAGE ENGINE)
- ZOOM,WEBEX,TEAMS
- OFFICE 365 ADMINISTRATION
- GOOGLE WORKSPACE
- JIVE
- VONAGE
- 8*8 PBX ADMINISTRATION
- FIREWALL: SONICWALL
- FIREWALL: FORTINET
- FIREWALL: PFSENSE
- JIRA ADMINISTRATION
- CROWDSTRIKE
- eScan
- Aruba Access Points, Airwave
- Aruba Switches
Certification
- CCNA (Routing and Switching), CISCO, CSCO12905865, Expired
- HIPPA
Personal Information
Passport Number : N4256748
Nationality : Indian
Languages
English
First Language
English
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Malayalam
Proficient (C2)
C2
Timeline
Senior Associate, Infrastructure and Services
Good Methods Global Pvt Ltd
12.2021 - Current
IT Helpdesk Engineer
SunTec Business Solutions Pvt Ltd
02.2019 - 12.2022
BE - Computer Science and Engineering
Anna University
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