Amazon Web Services
Open To Work
VISHWAJEET SINGH
Service Engineer
Deoria,UP
Summary
Results-driven IT Infrastructure & Cloud Engineer (10+ years) specializing in Linux, Windows Server, Microsoft Azure, and VMware virtualization. Proven expertise in SRE practices, incident management (P1/P2), system reliability, and automation. Strong background in RHEL administration, Azure cloud operations, ITIL processes, and SLA-driven environments, with consistent delivery of 99.9% uptime and reduced MTTR.
Overview
14
14
years of professional experience
3
3
Certification
3
3
years of post-secondary education
Work History
Service Engineer – Cloud & Infrastructure
Microsoft India R&D Pvt Ltd
05.2024 - Current
- Managed 500+ Azure-based Linux & Windows servers, ensuring high availability and performance
- Executed OS patching & vulnerability remediation using YUM, Zypper, WSUS, Azure Update Manager
- Led Major Incident Management (P1/P2), reducing MTTR by 35%
- Administered Active Directory & Auth0 identity management
- Performed Linux hardening, LVM storage management, and system optimization
- Monitored Azure Synapse pipelines, reducing job failures through proactive resolution
- Delivered RCA, PIR, and SLA reports, improving service reliability
Senior Analyst – Linux / Cloud / NOC Operations
HCL Technologies
11.2017 - 05.2024
- Administered Linux production environments (RHEL/CentOS/SUSE) with 99.9% uptime
- Managed 500+ cloud-hosted servers on Azure, ensuring scalability and reliability
- Performed VMware administration (ESXi, vCenter) including provisioning, snapshots, lifecycle
- Reduced downtime by 30% using HP iLO remote management
- Implemented performance tuning (CPU, memory, disk I/O) improving efficiency by 20%
- Led incident management, SLA tracking, and ITSM governance meetings
- Automated patching & updates, reducing vulnerabilities by 40%
- Worked on monitoring tools (Grafana, Dynatrace, AppDynamics, SolarWinds)
Sr. Technical Support Associate
Convergys India Pvt Ltd
11.2016 - 11.2017
- Delivered 24x7 L1/L2 support for network and internet services (Comcast)
- Troubleshot network devices, connectivity, and system issues
- Managed incident lifecycle and SLA compliance
Earlier Experience
01.2012 - 12.2016
- Provided technical support, monitoring, and incident handling
- Worked on Linux server monitoring, customer support, and IT operations
Education
Bachelor of Science - Physics
Deen Dayal Upadhyay Gorakhpur University
Gorakhpur University 06.2006 - 05.2009
Skills
- Microsoft Azure
- AWS
- Alibaba Cloud
- RHEL 7
- RHEL 8
- RHEL 9
- CentOS
- SUSE
- Ubuntu
- Windows Server 2019
- VMware ESXi
- VCenter
- Hyper-V
- LVM
- YUM
- Zypper
- RPM
- Systemd
- SSH
- Grafana
- Dynatrace
- AppDynamics
- SolarWinds
- Moogsoft
- ServiceNow
- Jira
- RemedyForce
- Zendesk
- Incident Management
- Problem Management
- Change Management
- RCA
- SLA
- MTTR
- Shell scripting
- Azure Virtual Desktop
- Auth0
- PagerDuty
- Putty
Certification
- Microsoft Certified: Azure Administrator, AZ-104
- Red Hat Certified System Administrator, RHCSA – RHEL 9
- ITIL 4 Foundation
Accomplishments
- Achieved 99.9% system uptime across production environments
- Reduced MTTR by 35% through effective incident management
- Improved system performance by 20% via proactive monitoring & tuning
- Decreased security vulnerabilities by 40% through patch automation
- Enhanced SLA compliance to 95%+ across IT operations
Software
Microsoft Azure
Google Cloud Plateform
Red Hat Linux
Windows Server
Ansible
Docker
Kubernetes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Core Skills
Microsoft Azure, AWS, Alibaba Cloud, RHEL 7/8/9, CentOS, SUSE, Ubuntu, Windows Server 2019, VMware ESXi, vCenter, Hyper-V, LVM, YUM, Zypper, RPM, Systemd, SSH, Grafana, Dynatrace, AppDynamics, SolarWinds, Moogsoft, ServiceNow, Jira, RemedyForce, Zendesk, Incident, Problem, Change Management, RCA, SLA, MTTR, Shell scripting, Azure Virtual Desktop, Auth0, PagerDuty, Putty
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Elementary (A2)
Affiliations
- TrainWithShubham for Devops project
- Cloud DevopsHub for Devops Projects
- NetworkNuts for Linux
Interests
Music
Travelling
Driving
Photography
Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Service Engineer – Cloud & Infrastructure
Microsoft India R&D Pvt Ltd
05.2024 - Current
Senior Analyst – Linux / Cloud / NOC Operations
HCL Technologies
11.2017 - 05.2024
Sr. Technical Support Associate
Convergys India Pvt Ltd
11.2016 - 11.2017
Earlier Experience
01.2012 - 12.2016
Bachelor of Science - Physics
Deen Dayal Upadhyay Gorakhpur University
06.2006 - 05.2009