SHAJAHAN SHAIK
Bhimavaram
Summary
Experienced Cloud and Infrastructure Sr. Engineer at LTM, excelling in Microsoft Azure and incident management. Proven ability to resolve P1/P2 incidents within SLA, leveraging strong troubleshooting and communication skills to drive root cause analysis and enhance cross-team collaboration, resulting in a 30% reduction in critical incident recurrence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cloud and Infrastructure Sr. Engineer
LTIMindtree
Hyderabad
03.2022 - Current
- Troubleshooting Azure issues.
- Handled escalation of critical incidents to ensure timely resolution.
- Managed P1/P2 incidents to ensure resolution within SLA.
- Investigated incidents to determine root causes and prevent recurrence.
- Monitored incident queues to prioritize timely responses.
- Handling security incidents.
- Facilitated communication and collaboration among cross-functional teams.
- Documented incidents to support knowledge sharing and future prevention.
Education
B.Tech - ECE
Vishnu Institute of Technology
01-2020
Skills
- Microsoft Azure
- Cloud infrastructure
- Incident management
- ITIL processes
- SLA management
- Root cause analysis
- Troubleshooting
- Customer support
- Office suite
Certification
• Microsoft Certified: Azure Fundamentals, AZ-900
• Certified in Generative AI
• Certified in Generative AI
Awards
- Top performer recognition
- High customer satisfaction
- Reduced resolution time
- Mentored new joiners
Timeline
Cloud and Infrastructure Sr. Engineer
LTIMindtree
03.2022 - Current
B.Tech - ECE
Vishnu Institute of Technology