Summary
Overview
Work History
Education
Skills
Certification
Timeline
Adarsh Shrivastav

Adarsh Shrivastav

Salesforce Administrator
Banglore

Summary

As a Certified Salesforce Administrator with nearly 4 years of experience in IT services, specializing in Salesforce Territory Operations and Data Desk management for sales and marketing, I am eager to bring my skills and expertise to your organization as an Admin/Developer. With a passion for process automation and collaboration, I excel at leveraging Salesforce to optimize business operations and drive revenue growth. I am confident that my skills and experience make me a strong candidate to contribute to your team and help achieve your goals.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Senior Salesforce Administrator

Cognizant Technology Solutions India Pvt. Ltd
Pune
10.2020 - 03.2023
  • Leads the Firm's day-to-day activities as Data Desk Associate to resolve customer problems on behalf of Salesforce
  • Lightning Experience Reports & Dashboards Specialist - Highly skilled in the reporting function within salesforce with the ability to create and troubleshoot complex reports and dashboards
  • Implemented real-time reports to measure success such as Current and historical case volumes, an overview of currently open items by Queue and Owner, and measurement of response and resolution time
  • Configured Profiles and Administrative permissions to grant/deny users access to platform features
  • Created Customized dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company.
  • Resolved problems, improved operations and provided exceptional service.
  • Also have Knowledge on Financial Cloud and Salesforce Experience Cloud (Community Cloud)

Salesforce Administrator

Cognizant Technology Solutions India Pvt. Ltd
Pune
07.2019 - 10.2020
  • Worked on the different projects in the process e.g., Data cleansing of Top 1k customer accounts, Enterprise business unit accounts and Proactive certifications to keep the customer's data up-to-date
  • Created user groups and configure workflows and assignment rules to enable proper routing of leads to the marketing members
  • Territory Operations - Timely monitoring and management of cases
  • Manipulating and reformatting data with the help of various Tools like Duns &
  • Bradstreet, Crunchbase and Zoominfo etc
  • Determined change management needs and defined behaviors for effective program management.

Education

Bachelor of Engineering - Mechanical Engineering

Sagar Institute of Research Technology & Science (SIRTS)
01.2013 - 04.2018

Skills

Salesforce Platformundefined

Certification

Salesforce Certified Administrator

Timeline

Salesforce Certified Administrator

03-2023
Trailhead – Ranger
02-2023
Senior Salesforce Administrator - Cognizant Technology Solutions India Pvt. Ltd
10.2020 - 03.2023
Salesforce Administrator - Cognizant Technology Solutions India Pvt. Ltd
07.2019 - 10.2020
Sagar Institute of Research Technology & Science (SIRTS) - Bachelor of Engineering, Mechanical Engineering
01.2013 - 04.2018

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