ADARSHKUMAR GIRISHBHAI TAILOR
375 RATAN NAGAR KUDSAD OLPAD SURAT
Summary
Dynamic professional with a proven track record at IDFC FIRST BANK LTD, excelling in customer relationship management and sales strategies. Adept at boosting customer engagement and achieving revenue goals through effective problem-solving and team collaboration. Recognized for enhancing client satisfaction and driving branch performance through strategic initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
IDFC FIRST BANK LTD
SURAT
08.2024 - Current
- Processed customer transactions accurately while adhering to bank policies and procedures.
- Maintained accurate records of all client interactions within the company's CRM system.
- Worked closely with branch managers to develop sales plans for each location.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.
Branch Relationship Officer
AXIS BANK LTD
SURAT
02.2022 - 08.2024
- Assisted clients with account inquiries and transaction processing.
- Providing Financial Solutions to Existing Customers Deepen Engagement with Existing Customers.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Utilized CRM software to track customer interactions and updates.
- Managed outbound calls to address customer inquiries and concerns.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Branch Manager
MARG TECHNO PROJECTS LTD
SURAT
11.2020 - 01.2022
- Developed and implemented strategies to improve customer satisfaction and retention.
- Analyzed sales data to identify trends and adjust branch strategies accordingly.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
Education
M.COM - COMMERCE
VNSGU
BHARUCH01-2021
B.COM - COMMERCE
VNSGU
BHARUCH05-2018
Skills
- Customer relationship management
- Sales strategies
- Flexibility
- Team collaboration
- Problem solving
- Time management
Accomplishments
- Certified for achieving Demat Account Target, Axis bank Ltd
- Certified for Rock Star performer in terms of sales and operation, IDFC First Bank Ltd
Certification
- NISM AND IRDAI SP Certified
Languages
Gujarati
First Language
Hindi
Elementary (A2)
A2
English
Beginner (A1)
A1
Timeline
Assistant Customer Service Manager
IDFC FIRST BANK LTD
08.2024 - Current
Branch Relationship Officer
AXIS BANK LTD
02.2022 - 08.2024
Branch Manager
MARG TECHNO PROJECTS LTD
11.2020 - 01.2022
M.COM - COMMERCE
VNSGU
B.COM - COMMERCE
VNSGU
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