Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

ADARSHKUMAR GIRISHBHAI TAILOR

375 RATAN NAGAR KUDSAD OLPAD SURAT

Summary

Dynamic professional with a proven track record at IDFC FIRST BANK LTD, excelling in customer relationship management and sales strategies. Adept at boosting customer engagement and achieving revenue goals through effective problem-solving and team collaboration. Recognized for enhancing client satisfaction and driving branch performance through strategic initiatives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Customer Service Manager

IDFC FIRST BANK LTD
SURAT
08.2024 - Current
  • Processed customer transactions accurately while adhering to bank policies and procedures.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Worked closely with branch managers to develop sales plans for each location.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.

Branch Relationship Officer

AXIS BANK LTD
SURAT
02.2022 - 08.2024
  • Assisted clients with account inquiries and transaction processing.
  • Providing Financial Solutions to Existing Customers Deepen Engagement with Existing Customers.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.
  • Utilized CRM software to track customer interactions and updates.
  • Managed outbound calls to address customer inquiries and concerns.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

Branch Manager

MARG TECHNO PROJECTS LTD
SURAT
11.2020 - 01.2022
  • Developed and implemented strategies to improve customer satisfaction and retention.
  • Analyzed sales data to identify trends and adjust branch strategies accordingly.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Monitored financial performance of the branch on a monthly basis.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Verified cash by balancing cash drawers and maintaining cash count records.

Education

M.COM - COMMERCE

VNSGU
BHARUCH
01-2021

B.COM - COMMERCE

VNSGU
BHARUCH
05-2018

Skills

  • Customer relationship management
  • Sales strategies
  • Flexibility
  • Team collaboration
  • Problem solving
  • Time management

Accomplishments

  • Certified for achieving Demat Account Target, Axis bank Ltd
  • Certified for Rock Star performer in terms of sales and operation, IDFC First Bank Ltd

Certification

  • NISM AND IRDAI SP Certified

Languages

Gujarati
First Language
Hindi
Elementary (A2)
A2
English
Beginner (A1)
A1

Timeline

Assistant Customer Service Manager

IDFC FIRST BANK LTD
08.2024 - Current

Branch Relationship Officer

AXIS BANK LTD
02.2022 - 08.2024

Branch Manager

MARG TECHNO PROJECTS LTD
11.2020 - 01.2022

M.COM - COMMERCE

VNSGU

B.COM - COMMERCE

VNSGU

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