ADDU KIRTHI
SEPO INVESTIGATION SPECIALIST
HYDERABAD
Summary
Experienced banking professional with 9 months of experience at IndusInd BANK & Amazon, where I used analytical and interpersonal skills to maintain a 99.60% customer and seller satisfaction rating. Seeking a chance to leverage my banking skills to maximize the operations and quality of service at Banks and the MNC I worked for. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Risk Transaction Investigator
08.2022 - Current
- Amazon
- To understand the issues faced by sellers
- To help the sellers when they face a loss due to customers
- Mentor and guide the reimbursement to be given to the sellers
- To identify if the sellers requests are genuine or fraud
- Recommend modifications to the reimbursement given to sellers if the correct value to their product after damage is not given
- Coordinate with product teams, credit & operations teams to ensure a smooth flow of the business.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
Teller, Bank Teller
IndusInd Bank
09.2019 - 05.2020
- Maintaining positive relationships with customers
- Identifying customer needs and assessing them with all the financial services
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently
- Managing finances and budgets
- Determining ways to reduce costs without sacrificing customer satisfaction
- Assessing customer feedback and using your creativity to establish, improve, and refine services
- Achievements
- Hands on experience with handling huge Business partners with IndusInd bank and reached a benchmark in topping the chart every month in pan India
- Excellent skills in Banca assurance and learned how to handle the customers
- Has excellent documentation skills to maintain financial recordings
- Assessing sellers and customers.
Education
BBA - HUMAN RESOURCES
Villa Marie Degree College
05.2016 - 05.2019
MBA - Finance
Institute of Public Enterprise Hyd
05.2020 - 05.2022
Skills
Coordinating and maintaining good relationship with clients and team membersundefined
Timeline
Risk Transaction Investigator
08.2022 - Current
MBA - Finance
Institute of Public Enterprise Hyd
05.2020 - 05.2022
Teller, Bank Teller
IndusInd Bank
09.2019 - 05.2020
BBA - HUMAN RESOURCES
Villa Marie Degree College
05.2016 - 05.2019
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