ADDU KIRTHI
SEPO INVESTIGATION SPECIALIST
HYDERABAD
Summary
Experienced banking professional with 9 months of experience at IndusInd BANK & Amazon, where I used analytical and interpersonal skills to maintain a 99.60% customer and seller satisfaction rating. Seeking a chance to leverage my banking skills to maximize the operations and quality of service at Banks and the MNC I worked for. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Risk Transaction Investigator
08.2022 - Current
- Amazon
- To understand the issues faced by sellers
- To help the sellers when they face a loss due to customers
- Mentor and guide the reimbursement to be given to the sellers
- To identify if the sellers requests are genuine or fraud
- Recommend modifications to the reimbursement given to sellers if the correct value to their product after damage is not given
- Coordinate with product teams, credit & operations teams to ensure a smooth flow of the business.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
Teller, Bank Teller
IndusInd Bank
09.2019 - 05.2020
- Maintaining positive relationships with customers
- Identifying customer needs and assessing them with all the financial services
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently
- Managing finances and budgets
- Determining ways to reduce costs without sacrificing customer satisfaction
- Assessing customer feedback and using your creativity to establish, improve, and refine services
- Achievements
- Hands on experience with handling huge Business partners with IndusInd bank and reached a benchmark in topping the chart every month in pan India
- Excellent skills in Banca assurance and learned how to handle the customers
- Has excellent documentation skills to maintain financial recordings
- Assessing sellers and customers.
Education
BBA - HUMAN RESOURCES
Villa Marie Degree College
05.2016 - 05.2019
MBA - Finance
Institute of Public Enterprise Hyd
05.2020 - 05.2022
Skills
Coordinating and maintaining good relationship with clients and team membersExcellent interpersonal and verbal/written communication skillsExcellent documentation skills to maintain financial recordingsStrong attention to detail and ability to work independentlyExcellent critical thinking, problem solving and sound judgmentProfessionalism and strong work ethicC Application HTML, MS Office (Excel, Word, PowerPoint)
Confirming transactions
Risk evaluations
Timeline
Risk Transaction Investigator
08.2022 - Current
MBA - Finance
Institute of Public Enterprise Hyd
05.2020 - 05.2022
Teller, Bank Teller
IndusInd Bank
09.2019 - 05.2020
BBA - HUMAN RESOURCES
Villa Marie Degree College
05.2016 - 05.2019