Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

ADEEB NISHAN P B

Mumbai

Summary

Dynamic Duty Manager with extensive experience at Air India, excelling in flight operations and team leadership. Proven track record in conflict resolution and regulatory compliance, ensuring seamless passenger experiences. Recognized for enhancing operational efficiency and maintaining high customer satisfaction levels during disruptions. Committed to delivering exceptional service in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Duty Manager

Air India
Mumbai
06.2024 - Current
  • Oversee daily operations of airline services, including check-in, boarding, baggage handling, and ramp operations.
  • Coordinate with pilots, cabin crew, ground staff, and air traffic control to ensure timely flight departures and arrivals.
  • Manage and resolve operational disruptions (delays, cancellations, diversions) while maintaining passenger satisfaction.
  • Lead a team of staff, ensuring smooth workflow and adherence to safety protocols.
  • Supervise ground handling activities, ensuring compliance with all safety and regulatory standards.
  • Serve as a key member in Hub Control Operations in Mumbai, coordinating flight scheduling, resource allocation, and operational support to ensure efficient hub management.

Duty Manager

Vistara Airlines
Mumbai
04.2023 - 06.2024
  • Supervised flight operations, ensuring on-time performance and efficient handling of passenger services.
  • Coordinated flight dispatch, check-in, baggage handling, and other ground services to ensure smooth departures.
  • Addressed customer concerns and operational disruptions, maintaining high levels of service.
  • Led teams across different areas of the airport, ensuring compliance with safety and security regulations.
  • Facilitated communication between ground staff, pilots, and other airport departments to ensure a seamless experience for passengers.

Customer Service Supervisor

Vistara Airlines
Mumbai
02.2022 - 04.2023
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.

Customer Service Executive

Vistara Airlines
Delhi
06.2017 - 01.2022
  • Ensured that all customer queries were handled quickly and professionally.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Mentored junior team members and managed employee relationships.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Supervisor

BWFS
Mumbai
01.2017 - 06.2017

Sr. Passenger Service Agent

CELEBINAS
Mumbai
09.2013 - 01.2017
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Greeted passengers and assisted with their inquiries.
  • Greeted passengers and provided boarding instructions.

Education

BBA - Airline and Airport Management

Bharathiar University
India
01.2015

Skills

  • Flight operations
  • Baggage handling
  • Team leadership
  • Customer service
  • Conflict resolution
  • Regulatory compliance

Certification

  • Ground Handling
  • Air Ticketing
  • Hospitality and Travel Management
  • Service Excellence Completion Certificate - Vistara
  • SMS (Safety Management System) Training
  • Ramp Safety

Awards

Vistara CEO VCLAP Award for Service Excellence, 2022

Languages

  • English
  • Hindi
  • Malayalam
  • Tamil

Timeline

Duty Manager

Air India
06.2024 - Current

Duty Manager

Vistara Airlines
04.2023 - 06.2024

Customer Service Supervisor

Vistara Airlines
02.2022 - 04.2023

Customer Service Executive

Vistara Airlines
06.2017 - 01.2022

Supervisor

BWFS
01.2017 - 06.2017

Sr. Passenger Service Agent

CELEBINAS
09.2013 - 01.2017

BBA - Airline and Airport Management

Bharathiar University

Similar Profiles

CREATE PROFILE
ADEEB NISHAN P B