Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Adesh Bisht

Adesh Bisht

Kotdwar

Summary

Highly adept Service Operations Analyst with comprehensive experience in managing service operations and implementing process improvements. Strengths include strong analytical skills, strategic planning, and project management with keen attention to optimizing operational efficiency. Proven ability to troubleshoot complex issues, streamline workflows, and contribute significantly to business growth through data-driven decision-making.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Operations Analyst

Bravura solutions India LLP
Gurugram
04.2022 - Current
  • Performed root cause analysis of service issues to identify and resolve problems quickly.
  • Analyzed customer feedback data to identify areas for improvement in the service delivery process.
  • Identified needs of customers promptly and efficiently.
  • Monitored customer service metrics such as response times and resolution rates.
  • Conducted regular meetings with stakeholders to discuss current projects and operations goals.

Education

Bachelor of Computer Applications - Computer Engineering

Gl Bajaj Institute of Technology & Management
Greater Noida
07-2022

Skills

  • SQL
  • PYTHON
  • Workflow optimization
  • Escalation management
  • ITIL framework
  • SLA management

Certification

  • Curremtly pursuing Devops & cloud computing

Timeline

Service Operations Analyst

Bravura solutions India LLP
04.2022 - Current

Bachelor of Computer Applications - Computer Engineering

Gl Bajaj Institute of Technology & Management

Similar Profiles

CREATE PROFILE
Adesh Bisht