Adhi Thulliya Nayaki Elangovan
Tindivanam
Summary
To obtain a creative and challenging position in an organization that gives me an opportunity for self-improvement and leadership, while contributing to the symbolic growth of the organization with my technical, innovative, and logical skills, and to grow with the organization where I can effectively contribute my skills as a professional.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SUPPORT ANALYST , CRITICAL RESOURCES
TATA CONSULTANCY SERVICES
Chennai
07.2022 - Current
- Having 2+ years of experience as a developer and support analyst in the IT development space at Tata Consultancy Services, Chennai.
- Worked in critical applications called 'CyberArk', 'Cryptographic', 'ServiceNow','Cyber Security' for WESTPAC across multiple regions (Australia ,North America, US) clients - Westpac Banking services
- Achieved high levels of customer satisfaction by effectively resolving problems with a personable and well-informed approach.
- Design, develop, and maintain Informatica cloud data integration processes using the appropriate data load technique, including Push-Down Optimization and partitioning for performance optimization.
- Monitor and proactively identify delays in the jobs using the Unveiled Tool.
- Ability to meet deadlines and handle multiple tasks, decisive with strong leadership qualities, flexible in work schedules, and possess good communication skills.
- Assisted customers with their requests and provided answers to enhance their overall satisfaction.
- Investigated root causes of incidents reported by users in order to identify underlying problems that may have caused them.
- Supported the development team during the deployment process by providing guidance on best practices for system configuration.
- Increased efficiency of operations by utilizing various software and process optimization tools.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Hands-on experience in debugging the Java, Python code for issue analysis.
SYSTEM ENGINEER
TATA CONSULTANCY SERVICES
Chennai
06.2023 - 11.2023
- Contributed to the ONEBMS DOCUMENTATION project from JUN 2023 to NOV 2023.
- Devised uniform templates to streamline document presentation.
- Supported in the establishment of efficient processes and procedures connected to document management systems.
- Ensured compliance of documentation with regulations through regular reviews and updates.
- Developed test plans and strategies for products.
- Executed manual and automated tests in different environments.
- Collaborated with development teams on fixing bugs and improving existing features.
Education
BE - Electronics and Communication Engineering
Mailam Engineering College
Mailam01.2022
HSC -
St. Philomena’s Girls Higher Secondary School
Tindivanam01.2018
SSLC -
St. Philomena’s Girls Higher Secondary School
Tindivanam01.2016
Skills
- Cyber Security
- Servicenow
- Cyberark
- Google Cloud Platform (GCP)
- Salesforce
- Jira
- GIT
- MS Office
- Python
- Agile
Certification
- Google cloud Certification(GCP)
- AWS
- Cyber Security, Packethacks
- Python, Barton Poulson
- Java, Stanford
- UX/UI Design, Self-study
Onlinecontests
TCS contests like INFYTQ, INFRAMIND, CODEVITA
Elearningcertifications
- Cisco - Essentials of Cybersecurity
- Java for Beginners
- JavaScript by The Net Ninja
- PowerPoint for Beginners
Personal Information
- Father's Name: Elangovan U
- Mother's Name: Bharathi E
- Date of Birth: 07/06/2001
- Gender: Female
Languages
Tamil
First Language
English
Advanced
C1
Accomplishments
- TCS - Star of the Month Award, Dec -2022
- TCS - On the Spot Award, july - 2023
- TCS - Professional awards and achievements , jan - 2024
- TCS - WEstpac ( performance award given by the customer) August - 2024
Languages
English , Tamil
Timeline
SYSTEM ENGINEER
TATA CONSULTANCY SERVICES
06.2023 - 11.2023
SUPPORT ANALYST , CRITICAL RESOURCES
TATA CONSULTANCY SERVICES
07.2022 - Current
BE - Electronics and Communication Engineering
Mailam Engineering College
HSC -
St. Philomena’s Girls Higher Secondary School
SSLC -
St. Philomena’s Girls Higher Secondary School