Adhithya S
Trichy, Tamil Nadu
Summary
TECHNICAL TRAINER – [DOMAIN TRAINING+ VOICE COACH]
Healthcare professional with progressive expertise in revenue cycle management and training, consistently delivering with accuracy and ownership. Aspiring to a Trainer role where I can elevate team performance, champion soft skills development, and build a culture rooted in quality and continuous growth.
Overview
4
4
years of professional experience
Work History
Technical Trainer
Omega Healthcare
Trichy, Tamil Nadu
09.2022 - Current
Training & Development
- Facilitated 40+ Voice & Accent batches (new hire & lateral) with a 95% quality score and strong learner feedback
- Guided trainees through certification with focused coaching on technical communication and call handling
- Delivered need-based coaching aligned with real-time operational requirements
Quality & Call Monitoring
- Executed batch-wise performance monitoring, identifying skill gaps and tracking flagged trainees
- Conducted regular team-level call monitoring and facilitated structured feedback sessions
- Managed end-to-end escalations with timely resolution and accurate documentation
- Broadcasted exemplary calls and AR best practices to reinforce performance benchmarks
Trainer & Learner Support
- Identified trainer red flags and delivered hands-on intervention to strengthen language and communication skills
- Provided floor support coaching on business telephone etiquette tailored to individual needs
Interviews & Stakeholder Engagement
- Led recruitment interviews across multiple locations for internal and external hiring
- Collaborated on client connects, executed action items, and reported outcomes to key stakeholders
- Maintained consistent, detail-oriented reporting and documentation standards
Education
Bachelor of Arts - English Literature 2019-2022
Holy Cross College (autonomous)
Trichy, Tamil Nadu04-2022
Commerce 2009 - 2019
Kendriya Vidyalaya No.1
Trichy, Tamil Nadu03-2019
Skills
- Ethical Leadership
- People Management
- Team Collaboration
- Analytical Thinking - Problem Resolution
Acheivements
- Joined as an AR Caller and earned a rapid promotion to Technical Trainer within a short tenure, driven by consistently exceptional performance
- Recognized with an exemplary call certificate by the Voice Coaching Team for demonstrating exceptional call etiquette and communication standards as a production user.
- Successfully cleared AHI (Client) Certification and Teach Back 2024 with a 90% score, commended for strong presentation skills and process knowledge
- Recognized for quality excellence at work, directly contributing to hiring higher-caliber employees and stronger intake
- Consistently received positive feedback from clients and management for training effectiveness and measurable improvements in team performance
- Supported screening and hiring across 6 locations, identifying and onboarding suitable candidates aligned with requisition requirements — enhancing the overall quality of new intakes
Timeline
Technical Trainer
Omega Healthcare
09.2022 - Current
Bachelor of Arts - English Literature 2019-2022
Holy Cross College (autonomous)
Commerce 2009 - 2019
Kendriya Vidyalaya No.1