John Dcruz
Sommelier
Mumbai
Summary
Expert Sommelier with strong track record of success in running efficient and profitable operations. Equipped with necessary abilities and knowledge to revitalize business and increase market share with proven strategies and innovative mindset focused on effective promotion and customer relations. Superior knowledge of wine, spirits and cocktails desired by Suite guests. Highly effective and well-educated Sommelier. Develops exciting promotional events to draw in customers. Successfully interacts with customers enjoying fine wines. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Hardworking Sommelier skilled in sales, communication and organization. Experienced at building customer base and improving overall wine offerings. Committed to food and beverage safety.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sommelier
Royal Caribbean - Celebrity Cruise
Miami
10.2018 - 09.2023
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
- Coordinated wine selection and restocking for cellar with over 700 bottles.
- Oversaw successful bar service and operations to handle as many as 95 guests per day.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
Assistant Restaurant Manager
The Palace Hotel Downtown
Dubai
07.2018 - 10.2018
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Designed and implemented strategies to reduce costs and waste.
- Created and maintained detailed financial records and reports to inform future strategies.
- Developed and implemented strategies to improve revenue and profitability.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Sommelier / Beverage In Charge “ASADO”
The Palace Hotel Downtown
Dubai
11.2015 - 06.2018
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Coordinated wine selection and restocking for cellar with over [Number] bottles.
- Implemented new promotional strategies, dramatically increasing business.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Set up wine tastings to bring in business and promote special offerings.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
F & B Team Leader
The Palace Hotel Downtown
Dubai
02.2013 - 10.2015
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
Wine Sommelier”/Operations Supervisor
LEMERIDIEN HOTEL
Dubai
11.2005 - 01.2013
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Set up wine tastings to bring in business and promote special offerings.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Oversaw successful bar service and operations to handle as many as 120 guests per day.
- Coordinated wine selection and restocking for cellar with over 3000 bottles.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
Education
Three Year Diploma - Diploma in Hotel Managment
Rizvi College of Hotel Management And Catering Tec
Mumbai 07.2000 - 05.2003
No Degree - Marketing
Chetana’s College
Mumbai 07.1996 - 03.1998
Skills
Cellar Management
Wine Service Management
Serving Specifications
Special Events
Wine List Management
Wine Tasting Events
Inventory management
Food and beverage pairings
Wine service
Stocking and replenishing
Beverage preparation
Sales expertise
Certification
• Completed the WSET (WINE AND SPIRITS EDUCATION TRUST) LEVEL 2
Timeline
Sommelier
Royal Caribbean - Celebrity Cruise
10.2018 - 09.2023
Assistant Restaurant Manager
The Palace Hotel Downtown
07.2018 - 10.2018
Sommelier / Beverage In Charge “ASADO”
The Palace Hotel Downtown
11.2015 - 06.2018
• Completed the WSET (WINE AND SPIRITS EDUCATION TRUST) LEVEL 2
12-2014
F & B Team Leader
The Palace Hotel Downtown
02.2013 - 10.2015
Wine Sommelier”/Operations Supervisor
LEMERIDIEN HOTEL
11.2005 - 01.2013
Three Year Diploma - Diploma in Hotel Managment
Rizvi College of Hotel Management And Catering Tec
07.2000 - 05.2003
No Degree - Marketing
Chetana’s College
07.1996 - 03.1998