Adil Zeeshan

The Last Mile Analytics and Quality team-LMAQ
• Responsible for addressing various issues related to the final stages of the delivery process.
• This includes : Manual audits, resolving exceptions, correcting map data, managing static routes.
• Calling the customers for their exact address and marking geo-codes on the maps
• Drove product quality, boasting a 97% satisfaction rate.
• Dealing with calls in a highly professional manner.
• Develop a global perspective and understand the nuances of Amazon's operations in various geographical locations.
• Understand performance metrics to contribute to business goals.

• Experience in client relationship management.
• Discussing the project requirements with the clients and matching our software needs with developers for the following services
- Mobile application development
- Cloud services
- Embedded systems
On technologies like:
- Angular
- Salesforce
- SAP
-DevOps
- Python

• Dealing with calls in a highly professional manner.
• Boosted customer retention rate by 30% through exceptional service.
• Expert at customer relations; driven 20% growth in customer satisfaction.
• Handling complaints.
• Quickly understanding a caller's point of view and to empathize with them.
• Able to respond and adapt to the needs of all customers.