ADISHESHAN T M
IT
Bangalore,KA
Summary
ITIL Change Management Specialist with a proven record at Ellucian, driving a 40% increase in change adoption rates. Strong expertise in ITIL change management and stakeholder engagement supports successful organizational transformations. Focus on continuous improvement and effective communication enhances team performance.
Overview
14
14
years of professional experience
3
3
Certification
Work History
Change Management Specialist
Ellucian Higher Education Systems
08.2024 - Current
- Orchestrating comprehensive change management strategies aligned with organizational objectives, ensuring stakeholder readiness for planned transformations.
- Designing and executing effective communication plans to convey critical change information, minimizing resistance and enhancing user adoption.
- Facilitating Change Advisory Board (CAB) meetings and evaluating emergency changes, ensuring thorough risk assessment and informed decision-making.
- Preparing and distributing Post Implementation Review (PIR) reports, offering insights on success factors & areas for process improvement.
- Proposing and implementing Continuous Service Improvement (CSI) initiatives, fostering a culture of ongoing enhancement within change management practices.
- Drove a structured change management framework, achieving a 40% increase in change adoption rates and significantly enhancing project success.
- Designed and implemented a training program that strengthened team expertise in change management processes, boosting overall team performance.
- Streamlined the change backlog process, reducing average change closure time by 50% and improving operational efficiency.
- Displayed exceptional leadership, inspiring the team and delivering a 30% rise in engagement and productivity.
Senior Service Operations Specialist
Wells Fargo India
09.2023 - 05.2024
- Executed change operational control procedures in strict compliance with organizational policies and industry standards, ensuring governance and risk mitigation.
- Reviewed and provided critical recommendations on high-risk changes during CAB meetings, supporting informed decision-making and safeguarding business operations.
- Managed internal communications and stakeholder engagement, fostering transparency and collaboration across teams during change initiatives.
- Collaborated with cross-functional teams to integrate change management processes into service delivery frameworks, enhancing overall service efficiency.
- Analyzed change data and delivered training sessions, driving best practice adoption, process improvements, and consistency in change management execution.
Change Specialist
Ellucian
07.2021 - 09.2023
- Spearheaded change management strategies aligned with organizational objectives, ensuring effective communication, stakeholder alignment, and smooth execution of changes.
- Led regular CAB meetings and post-implementation reviews, assessing high-risk changes, documenting impacts, and driving continuous process enhancements.
- Collaborated with implementation teams and stakeholders, ensuring compliance with change management processes, refining strategies through feedback, and delivering targeted training to strengthen team capabilities.
Change Specialist (SIAM)
Accenture
07.2017 - 04.2021
Change Management Specialist
DXC Technology
06.2016 - 07.2017
Change Manager
Unisys
02.2015 - 05.2016
Operations Specialist
Aditya Birla Minacs
09.2014 - 02.2015
Senior Software Engineer
HCL Technologies
03.2011 - 09.2014
Education
B.Sc. - Computers
B.H.S First Grade College
01.2010
Skills
- ServiceNow and BMC Remedy
- HP Service Manager
- ITIL service and change management
- SIAM expertise
- Process and continuous improvement
- Stakeholder engagement
- Effective communication
- Risk assessment
Certification
- SIAM Professional Training from EXIN
- ITIL 4 Foundation: An Introduction to ITIL 4
- SAFe 5 Scrum Master
- Intoduction to GEN AI for non tech professionals from STALWART LEARNING
Languages
Languages Known: English, Kannada, Hindi, Tamil
Awards
Excellence in Change Management Award - Recognized for outstanding contributions to change management initiatives within the organization., Team Leadership Award - Acknowledged for exceptional leadership and team-building skills, fostering a collaborative and high-performing team environment
Timeline
Change Management Specialist
Ellucian Higher Education Systems
08.2024 - Current
Senior Service Operations Specialist
Wells Fargo India
09.2023 - 05.2024
Change Specialist
Ellucian
07.2021 - 09.2023
Change Specialist (SIAM)
Accenture
07.2017 - 04.2021
Change Management Specialist
DXC Technology
06.2016 - 07.2017
Change Manager
Unisys
02.2015 - 05.2016
Operations Specialist
Aditya Birla Minacs
09.2014 - 02.2015
Senior Software Engineer
HCL Technologies
03.2011 - 09.2014
B.Sc. - Computers
B.H.S First Grade College
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