RAHUL CHAURASIYA
Kolkata
Summary
IT professional with extensive experience in ServiceNow and BMC Remedy, specializing in Change Lifecycle Management and CAB Coordination. Demonstrated ability to enhance stakeholder engagement and ensure compliance through effective Risk & Impact Assessments. Proven success in improving SLA monitoring and reporting efficiency, with a strong focus on process optimization and team productivity. Experienced in project management and client relations, consistently delivering results while maintaining quality standards and timelines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Associate – Change Management
09.2023 - Current
- Manage and coordinate end-to-end Change lifecycle.
- Review risk, impact & business justification.
- Conduct CAB meetings & ensure stakeholder alignment.
- Maintain Change records in ServiceNow and support audits.
- Conduct PIR and drive ITIL improvements.
- Ensure SLA adherence.
Assistant Manager – Problem & Incident Management
12.2018 - 09.2023
- Managed Problem lifecycle & supported Change/Incident processes.
- Conducted RCA using 5-Why and CAPA.
- Reduced incident recurrence via preventive actions.
- Improved SLA compliance.
- Supported CAB documentation quality.
- Handled Major Incident communication.
Graduate Engineer Trainee
02.2016 - 05.2017
- Production planning & SAP-based inventory.
- Implemented Lean initiatives: Kaizen, Kanban.
- Managed procurement & billing documentation.
- Ensured OHSAS & IATF compliance.
Education
B.Tech - Mechanical Engineering
Abdul Kalam Technical University
Greater Noida01.2015
Skills
- ServiceNow
- BMC Remedy
- SAP
- Excel
- Change Lifecycle Management
- Incident & Problem Management
- Risk & Impact Assessment
- CAB Coordination & Stakeholder Engagement
- User Story
- RCA
- CAPA
- 5-Why Analysis
- Audit Support
- Compliance
- SLA Monitoring
- Reporting
Certification
ITIL 4 Foundation Certified
Languages
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Marathi
Elementary (A2)
A2
Bengali
Beginner
A1
Timeline
Senior Associate – Change Management
09.2023 - Current
Assistant Manager – Problem & Incident Management
12.2018 - 09.2023
Graduate Engineer Trainee
02.2016 - 05.2017
B.Tech - Mechanical Engineering
Abdul Kalam Technical University