Umesh Dhondiba Nagthane

i)Change management roles and responsibilities:

• Change Management Clients: Sita Airlines, PMI - Philip Morris International, Rio Tinto, HP.
• Manage change management bridge calls with support teams, on-call support application teams, and management.
• Manage escalation, review, and actively drive unresolved change to closure.
• Communicating and implementing the direction of the Change Management Process.
• Feedback and Evaluation: Collect feedback from employees and stakeholders about the change process.
• Use this feedback to evaluate the effectiveness of the change management strategies, and identify areas for improvement.

ii)Change Manager Roles and Responsibilities:

• Client: Philip Morris International) Manage escalation, review, and actively drive unresolved change to closure.
• Create a change management strategy.
• To monitor the effectiveness of the change management process and make recommendations for improvement.
• Conducts Change Management Service Reviews forum to review overall change management performance with both customers and stakeholders.
• Manage change cab calls with support teams, on-call support application teams, and management.
• Developed and implemented KPI frameworks to measure and track performance across various business functions.

iii)Incident management roles and responsibilities:

• Good knowledge about the difference between alerts raised from the monitoring tool (proactive) and incidents reported by users (reactive).
• Picking the alerts within the agreed SLA.
• Prioritizing the incidents based on the impact and urgency, closing the non-major incident within the agreed SLAs.
• Following the correct escalation process for the major incident.

• Helped maintain documentation for project design, implementation, and testing procedures
• Helped in locating various geological location by the use of various python libraries such as Matplotlib, Seaborn, Geoplotlib, Geopandas, etc
• To build similar application like Google Map also which allows visitors to load different datasets and visualize them together in one interactive map