Adithya K N

As an SEPO Investigation Specialist at Amazon Development Center, I specialized in managing high-value marketplaces and spearheading quality improvement initiatives. I consistently met performance targets, including achieving a 100% AHT goal, while mentoring over 50 new hires to success. My combination of critical thinking, strategic problem-solving, and effective communication has driven measurable improvements in operational efficiency and team performance.

12/01/18, Present, Amazon Development Center, SEPO Investigation Spclst I-EN, 4 years, 9 months

• Received Certificate of Recognition- The Marvel for 3 months this year
• Drove my team to 100% AHT met percentage
• Part of Defect Decipher for BLR
• Received multiple accolades for real-time assist outside the team

• Hardworking
• Multitasking
• Active listening
• Communication skills
• People Management
• Ensures on-time deliveries
• Flexible to work both as an Individual or as a Team
• Critical thinking

MS Office tools - Excel, MS Office tools - Word, MS Office tools - PowerPoint, MS Outlook

• English
• Kannada
• Hindi
• Tamil
• Telugu

I hereby declare that all the above information is true to best of my knowledge and belief.

• Handle multiple Marketplace (NA, CA, UK and FR)
• Worked on Higher Dollar queues
• Was a part of GWF pilot batch
• Have driven Quality within team and for BLR
• I am a part of Defect decipher for BLR
• Have managed Shrinkage and HCU
• I am handling AHT/ Capacity Verses Resolves
• I am a part of Sensai Browser pilot batch

• Father's Name: Sudarshan NR
• Date of Birth: 08/28/95
• Gender: Male
• Nationality: Indian