Kangkan Moni Kalita

• To perform a variety of operations and administrative tasks that support investigations, fraud detection, operations, and maintain records, organize, track and process data & work vigorously to earn and keep customer trust.
• To monitor transactions on Amazon platforms by using SQL & specialized tools taking a quick and corrective action to avoid any fraudulent activity due to any unauthorized use of financial instrument.
• Facilitating weekly sessions in team in order to impart the latest trends and updates to be followed with aim of defect reduction and improve quality metrics.
• Investigate suspicious customer activity and buyer accounts to identify patterns of abuse, fraud, or policy violations.
• Conduct detailed research and root-cause analysis to detect abusive trends in orders, claims, and returns.
• Review and analyse data using internal tools to make informed decisions on high-risk cases.
• Take timely and accurate action on abusive accounts while minimizing impact to genuine customers.
• Communicate findings effectively through case notes, escalation reports, and cross-team collaboration.
• Provide input for improving workflows, detection mechanisms, and investigation processes.
• Uphold confidentiality and handle sensitive data in compliance with Amazon’s policies.
• Meet productivity and quality performance targets in a fast-paced, metrics-driven environment.

• Research and verify customer information and transaction details to evaluate if activity is Commensurate with the nature of the account and information provided through public resources.
• Review all AML cases and exception are disposed off without any delays.
• Experienced in conducting investigations across money laundering, terrorist financing, credit card frauds among other verticals on a daily workflow timeline.
• Resourceful experience in performing quality checks of bankers with respect to client onboarding and timely review/update of client intelligence with the group.
• Liaise with BAU teams to close or escalate the case to further investigate based on available inform and responses from the client.
• Participate in monthly, weekly connect with various stakeholders to familiarize with recent updates and new trends in financial crime surveillance world.
• Department: Surv, transaction Mon & Investigation

• Go through wire-frames and related KT documents to understand Functional requirements.
• Understanding application and raising clarification on the same.
• Liaising with onshore team to clear functional doubts and getting clarification.
• Preparing Test Estimation, Writing Test Cases and preparing the Test Data for various levels of Testing.
• Uploading Test cases to ALM and execution of test cases from ALM.
• Mapping functional requirements with test cases.
• Involved in the Peer review of Test cases.
• Analyses test results and recommends corrective actions.
• Carried out Functional and Regression Testing.
• Reporting and Tracking of Bugs using HP ALM tool till closure.
• Writing SQL queries to test backend data.
• Performing ESB Testing weekly to test the performance of the services.
• Department: Software Testing

Graduation (B.E.)