Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
Surabhi M

Surabhi M

BENGALURU

Summary

Fraud and AML Investigation Specialist with 4+ years of experience in identifying and reducing fraudulent activities in global e-commerce. Expertise in transaction monitoring, AML compliance, and behavioral analytics. Skilled in data analysis to assess risks and uphold regulatory standards. Achieved performance targets while enhancing collaboration across teams to strengthen fraud prevention measures.

Overview

4
4
years of professional experience

Work History

Fraud Investigation Specialist – Reported Abuse (RA)

Amazon Development Centre
02.2025 - Current
  • Conducted comprehensive investigations of reported abuse, including financial fraud, phishing, account takeovers, and synthetic identity misuse.
  • Identified suspicious patterns and escalated potential money laundering activity in line with AML guidelines and regulatory standards.
  • Analyzed large volume of transaction data to detect anomalies and mitigate risk related to fraud and abuse.
  • Reviewed customer complaints, internal alerts and user reports to assess abuse severity and take appropriate action.
  • Used fraud detection tools, case management systems and analytics to support investigations.
  • Worked collaboratively with cross-functional teams including risk, compliance, legal, trust and safety to resolve fraud cases efficiently.
  • Maintained high productivity and quality scores consistently, exceeding investigation targets and SLAs.

Fraud Investigation Specialist – One Touch Claim (OTC)

Amazon Development Centre
04.2022 - 02.2025
  • Investigated and resolved One touch claim submission for fraudulent patterns involving fake orders, unauthorized returns, refund abuse and misuse of benefits.
  • Conducted in depth analysis of transactional and behavioral data to identify suspicious activity across customer accounts.
  • Flagged and escalated cases with potential money laundering risks, including unusual refund volumes, third party payment abuse and high value order manipulation.
  • Collaborated with AML and compliance teams to review high risk accounts in line with BSA/AML, KYC and OFAC guidelines.
  • Mentored new hires and contributed to peer learning through knowledge sharing, shadowing sessions and feedback on investigation best practices.
  • Supported continuous process improvements by sharing investigation insights, highlighting tools inefficiencies and helping refine SOPs for better workflow.
  • Attained the highest performance levels, consistently meeting and exceeding SLAs and targets.
  • Led performance improvement initiatives and conducted training sessions to optimize overall team efficiency.
  • Served as the point of contact for escalations within the team, showcasing a commitment to effective conflict resolution and communication.
  • Developed and generated comprehensive reports on average handling time and shrinkage for the team, facilitating data-driven insights for process optimization and efficiency enhancement.

Transaction Risk investigation – Product Quality

Amazon Development Centre
04.2021 - 04.2022
  • Investigation and elimination of online Ecommerce risk.
  • Auditing brand specific risks, seller buyer profile risk validation, brand authentication and profile enforcement based on the risk finding.
  • Making the platform safer by eliminating abusive profiles, listing counterfeit and materially different products and hence maintaining the quality aspects of product listed on platform.
  • Decision making based on facts available on seller and buyer profile in accordance with the rules and regulations with critical thinking to resolve customer issues

Education

Bachelor of engineering - Electrical and Electronics Engineering

Sapthagiri college of engineering
Bengaluru
03.2019

Skills

  • AML investigations and transaction monitoring
  • Fraud detection and prevention
  • Risk assessment and data analysis
  • KYC, BSA and OFAC compliance
  • Conflict resolution and communication
  • Analytical thinking and critical decision-making
  • Basic SQL and data analysis tools
  • Cross-functional collaboration
  • Fraud detection
  • Data analysis
  • Case management
  • AML compliance

Accomplishments

  • Received the Quality Champ Award for maintaining high-quality work
  • Received an award for exceeding production goals monthly and quarterly
  • Recognition for training, mentoring, and knowledge sharing for several batches of investigations

Timeline

Fraud Investigation Specialist – Reported Abuse (RA)

Amazon Development Centre
02.2025 - Current

Fraud Investigation Specialist – One Touch Claim (OTC)

Amazon Development Centre
04.2022 - 02.2025

Transaction Risk investigation – Product Quality

Amazon Development Centre
04.2021 - 04.2022

Bachelor of engineering - Electrical and Electronics Engineering

Sapthagiri college of engineering

Similar Profiles

CREATE PROFILE
Surabhi M