Adithya SP

• Contributed actively to the definition of service strategy, service roadmap, and risk management in collaboration with stakeholders.
• Led an internal Proof of Concept (PoC) to enhance service delivery while ensuring risk management and IT compliance.
• Utilized project management techniques to oversee significant major upgrades for managed services.
• With the assistance of the Chief Architect, ensured that compliance documents such as CIL, NCs, and quality plans were up to date.
• Demonstrated strong decision-making skills in negotiating vendor contracts and defining SCTs and SLAs, in conjunction with service owners.
• Collaborated as an active participant on a successful Global IT Security Project and Prioritize Request for Change with Architect & Service Owner.
• Right service strategy in place for respective IT Security service (CyberArk- Password vault) and manage large and medium implementation project.
• Demonstrated strong decision-making skills in negotiating contracts and defining Service Level Agreements (SLAs) with vendors, in collaboration with service owners.
• Initiated and executed contractual negotiations for existing and new service while ensuring are obtained according to contractual obligations with vendors.
• Took responsibility for negotiating contracts, managing licenses, and budgeting for security services, in collaboration with system owners.
• Actively participate in defining service strategy, service roadmap, and risk management in collaboration of service owner, GSO owners and external stakeholders.

• Build, administer, configure, upgrade and fine-tuning of policies of anti-virus console & client management.
• Enabled seamless operations by providing comprehensive technical support, including monitoring, reporting, and administering tools.
• Implemented robust disaster recovery planning to mitigate security breaches and ensure business continuity.
• Forge with Information Security Managers, Risk Managers, Architects, and deployment teams to optimize AV Product through collaboration.
• Driven by real-time analysis to uncover potential threats, rogue systems, vulnerabilities, unauthorized devices and risks pertaining to data loss.
• Acted vigilantly on monitoring to identify and swiftly respond to attacks, intrusions, and any suspicious or unauthorized activity.
• Demonstrated hands-on technical expertise in managing medium to large environments.
• Vigorously monitored and promptly addressed Critical/High threats, providing reports to both management and end users.
• Executed client-requested actions such as implementing whitelisting, blacklisting, quarantine, blocking, and file exclusions in endpoints to enhance security.
• Spearheaded the incident tracking and reporting of unusual user activity and file downloads on machines, promptly taking decisive action.
• Championed and executed cybersecurity awareness training, equipping colleagues with proactive defense skills to mitigate potential threats.

• Directed bridge calls for Critical/High priority tickets, effectively coordinating actions and responses to address urgent issues.
• Enacted ITIL procedures to guarantee the effective delivery of quality services, ensuring compliance with SLAs.
• Provided comprehensive oversight of account operations, spanning multiple teams including Recovery Managers, Change Managers, Platform Teams, and Compliance Team. Successfully managed operations across two locations in Bangalore & Chennai.
• Provide trend analysis on the success rate for closure of incidents/ changes/ problem records on time • and track backlogs.
• Perform quality checks and educate, the process for creating/closing of incidents and periodic updates in the incidents.

• Monitor server health check based on the issue/alert, support team is engaged through chat or bridge call and incidents are raised accordingly.
• Performed Quality check & Trend analysis on incidents, changes, problem tickets for weekly and monthly.
• Add, Modify, delete a Calendar, Resource, Schedule dependency and resolve job/schedule conflicts.
• Submitting new Jobs and schedules to the workstation based on client request. Changing the script file for the job stream.

• Provided comprehensive oversight of account operations, spanning multiple teams including Recovery Managers, Change Managers, Platform Teams, and Compliance Team.
• Successfully managed operations across two locations in Bangalore & Chennai.
• Provide trend analysis on the success rate for closure of incidents/ changes/ problem records on time and track backlogs.
• Perform quality checks and educate, the process for creating/closing of incidents and periodic updates in the incidents.