Summary
Overview
Work History
Education
Skills
Certification
Interests
Personal Information
Accomplishments
Work Availability
Work Preference
Timeline
CustomerServiceRepresentative
Adithya Sukumaran

Adithya Sukumaran

Senior Technical Support Engineer
Ernakulam,KL

Summary


Diligent Senior Technical Support Engineer with strong track record in solving complex technical issues for enterprise clients. Proven ability to enhance system performance and ensure seamless operations through effective troubleshooting and root cause analysis. Demonstrated expertise in customer communication and problem resolution.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
4
4
Languages

Work History

Senior Technical Support Engineer

FOAX Control Engineers
Kochi
06.2022 - 06.2025
  • Experienced HMI/SCADA specialist proficient in developing, deploying, and maintaining Rockwell Automation FactoryTalk View ME/SE applications, including graphics creation, device linking, and system integration.
  • Results-driven engineer with a strong background in SCADA system design, configuration, and deployment, alongside comprehensive technical support and troubleshooting expertise for hardware, software, and network issues.
  • Dedicated professional skilled in full-lifecycle HMI/SCADA project management, from development and lab simulation to onsite deployment, testing, and remote client support, ensuring seamless system functionality and client satisfaction.
  • Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
  • Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.

Subject Matter Expert

Chegg India Pvt Ltd
New Delhi
11.2019 - 11.2022
  • Overseeing technical solution development.
  • Answering to client inquiries.
  • Provides guidance and support in the area of expertise.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.

EDP & Accounts Staff

Elite Supermarket
Kochi
11.2021 - 05.2022
  • Functioning of commercial data operations.
  • Handling of storage records.
  • Account analysis.
  • Financial statements analysis.
  • Financial advisory and decision support.
  • Maintenance of computers.
  • Relations with suppliers and Customers.
  • Established positive relationships with customers and other staff members.

Education

Bachelor of Technology - Electronics And Communication Engineering

Adi Shankara Institute of Engineering & Technology
Kerala
06.2016 - 06.2020

12TH Class - Computer Science

NSS Higher Secondary Manickamangalam
Kerala,India
01.2014 - 12.2014

10TH Class -

NSSBHS Manickamangalam
Kerala,India
01.2014 - 12.2014

Skills

SCADA

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Certification

MOOC Certification in Small Talk & Conversational Vocabulary, Georgia Institute of Technology, 04/17/25

Interests

Music
Classical Dance
Chess
Learning new Languages
Puzzle Solving

Personal Information

  • Date of Birth: 05/29/98
  • Gender: Female
  • Nationality: Indian

Accomplishments

  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract WorkInternshipPart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Timeline

Senior Technical Support Engineer

FOAX Control Engineers
06.2022 - 06.2025

EDP & Accounts Staff

Elite Supermarket
11.2021 - 05.2022

Subject Matter Expert

Chegg India Pvt Ltd
11.2019 - 11.2022

Bachelor of Technology - Electronics And Communication Engineering

Adi Shankara Institute of Engineering & Technology
06.2016 - 06.2020

12TH Class - Computer Science

NSS Higher Secondary Manickamangalam
01.2014 - 12.2014

10TH Class -

NSSBHS Manickamangalam
01.2014 - 12.2014
Adithya SukumaranSenior Technical Support Engineer