Adithya Sukumaran
Senior Technical Support Engineer
Ernakulam,KL
Summary
Diligent Senior Technical Support Engineer with strong track record in solving complex technical issues for enterprise clients. Proven ability to enhance system performance and ensure seamless operations through effective troubleshooting and root cause analysis. Demonstrated expertise in customer communication and problem resolution.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Senior Technical Support Engineer
FOAX Control Engineers
Kochi
06.2022 - 06.2025
- Experienced HMI/SCADA specialist proficient in developing, deploying, and maintaining Rockwell Automation FactoryTalk View ME/SE applications, including graphics creation, device linking, and system integration.
- Results-driven engineer with a strong background in SCADA system design, configuration, and deployment, alongside comprehensive technical support and troubleshooting expertise for hardware, software, and network issues.
- Dedicated professional skilled in full-lifecycle HMI/SCADA project management, from development and lab simulation to onsite deployment, testing, and remote client support, ensuring seamless system functionality and client satisfaction.
- Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
- Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
Subject Matter Expert
Chegg India Pvt Ltd
New Delhi
11.2019 - 11.2022
- Overseeing technical solution development.
- Answering to client inquiries.
- Provides guidance and support in the area of expertise.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
EDP & Accounts Staff
Elite Supermarket
Kochi
11.2021 - 05.2022
- Functioning of commercial data operations.
- Handling of storage records.
- Account analysis.
- Financial statements analysis.
- Financial advisory and decision support.
- Maintenance of computers.
- Relations with suppliers and Customers.
- Established positive relationships with customers and other staff members.
Education
Bachelor of Technology - Electronics And Communication Engineering
Adi Shankara Institute of Engineering & Technology
Kerala 06.2016 - 06.2020
12TH Class - Computer Science
NSS Higher Secondary Manickamangalam
Kerala,India 01.2014 - 12.2014
10TH Class -
NSSBHS Manickamangalam
Kerala,India 01.2014 - 12.2014
Skills
SCADA
Technical Support
Client Management
Accounts Analysis
Document Preparation
RSLogix 500 (Basics)
Allen Bradley - FactoryTalk View SE & ME
Studio 5000 (Basics)
Allen Bradley PLC (Basics)
Allen Bradley HMI's
MS Office
Good Time management
Program developing, configuring and Deploying
Teamwork
Certification
MOOC Certification in Small Talk & Conversational Vocabulary, Georgia Institute of Technology, 04/17/25
Interests
Music
Classical Dance
Chess
Learning new Languages
Puzzle Solving
Personal Information
- Date of Birth: 05/29/98
- Gender: Female
- Nationality: Indian
Accomplishments
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkInternshipPart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTimeline
Senior Technical Support Engineer
FOAX Control Engineers
06.2022 - 06.2025
EDP & Accounts Staff
Elite Supermarket
11.2021 - 05.2022
Subject Matter Expert
Chegg India Pvt Ltd
11.2019 - 11.2022
Bachelor of Technology - Electronics And Communication Engineering
Adi Shankara Institute of Engineering & Technology
06.2016 - 06.2020
12TH Class - Computer Science
NSS Higher Secondary Manickamangalam
01.2014 - 12.2014
10TH Class -
NSSBHS Manickamangalam
01.2014 - 12.2014