Aditi Bansal
Pune
Summary
Accomplished M365 and Exchange Online engineer with a proven track record at HCL Technologies Ltd. (IOMC) and Mindtree Limited, specializing in email security management and customer service excellence. Expert in incident management, significantly enhancing email system efficiency and user satisfaction. Demonstrates strong problem-solving abilities and time management skills.
Overview
3
3
years of professional experience
Work History
Senior Specialist
HCL Technologies Ltd. (IOMC)
Noida
01.2023 - Current
- Working as an M365 and Exchange Online engineer for a banking client.
- Account Management: Create, modify, and delete user accounts and permissions.
- Mailbox management: Creating and managing the mailboxes in a hybrid environment with Exchange Server 2019 in place.
- License assignment: Assigning and unassigning licenses to users for them to have the necessary access to services.
- Mail: Checking for the trouble with email delivery in Exchange Online by doing a message trace, verifying the MX records, and checking spam policies.
- Authentication: Implement user authentication protocols (e.g., multi-factor authentication).
- Retention and archiving policies: Create and enforce email retention and archival policies.
Senior Engineer
Mindtree Limited
Pune
03.2022 - 01.2023
- Working as a Premier Support SME for Microsoft.
- Handling support cases/issues for Exchange Online, Exchange on-premises, and Modern Authentication.
- Responsible for recipient/user management: Managing resources like mailboxes, distribution lists, dynamic distribution lists, O365 groups, O365 mailboxes, shared mailboxes, and users.
- Managing EOP-related queries, mail flow, and protection, which includes spam filters, outbound spam, blacklisting, quarantine, transport rules, and message trace.
- Compliance Management: In Place eDiscovery and Hold, Litigation Hold Audit Reports, Data Loss Prevention, Retention Policies, Retention Tags, and Journaling.
- Modern authentication setup.
- Provided technical guidance for incident resolution through ServiceNow.
- Utilized knowledge base articles, troubleshooting guides, and other reference materials to resolve incidents quickly and efficiently.
- Ensured all users were kept informed throughout the duration of an incident or outage.
Freelancer
Gigmos Solutions Pvt Ltd
Bengaluru
07.2021 - 03.2022
- Working as a support SME for Microsoft.
- Handling and providing on call support for cases related to Exchange Online for premier M365 users.
- Managing queries related to users, licenses, and domains.
- Worked on "Rave" tool for the cases.
Education
MBA -
IILM, Institute For Business And Management
Gurgaon05-2018
Bachelor of Engineering (B.Tech) in Computer Science -
Maharishi Markandeshwar University
Mullana, Haryana06-2015
Skills
Technical Skills:
- Microsoft 365 Administration
- Email and security management
- PowerShell
Soft Skills:
- Customer Service
- Time Management
- Problem Solving
Timeline
Senior Specialist
HCL Technologies Ltd. (IOMC)
01.2023 - Current
Senior Engineer
Mindtree Limited
03.2022 - 01.2023
Freelancer
Gigmos Solutions Pvt Ltd
07.2021 - 03.2022
MBA -
IILM, Institute For Business And Management
Bachelor of Engineering (B.Tech) in Computer Science -
Maharishi Markandeshwar University