Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Aditi Mukherjee

Aditi Mukherjee

Senior Process Lead
Bangalore

Summary

Results-driven Senior Process Lead with a proven track record in contract lifecycle management, service delivery, and vendor management. Expert in enhancing operational efficiency and ensuring compliance across diverse contractual agreements.

Overview

3
3
Languages
1
1
Certification
18
18
years of professional experience

Work History

Senior Process Lead-Contract Management

Infosys BPM
01.2026 - Current
  • Manage contract operations across a broad range of commercial agreements, including vendor agreements, service agreements, NDAs, customer contracts, consultancy agreements, and partnership agreements. (Stakeholder : META)
  • Draft, review, and support the negotiation of contractual terms in collaboration with business, procurement, finance, HR, and operations stakeholders.
  • Ensure contractual activities align with applicable policies, compliance requirements, risk controls, and business standards.
  • Monitor contractual obligations, deliverables, SLAs, and operational requirements to support effective contract execution.
  • Identify contractual and operational risks, and coordinate with relevant stakeholders for timely resolution.
  • Maintain contract templates, standard clauses, commercial documentation, and supporting records to improve consistency and operational efficiency.
  • Support contract amendments, renewals, documentation, and lifecycle activities.
  • Translate contractual requirements into operational processes, and coordinate execution across cross-functional teams.
  • Maintain operational documentation, reporting, and process controls to support governance and audit requirements.
  • Support issue resolution, business continuity, and continuous service improvement initiatives.
  • Contribute to process standardization and improved efficiency across contract management activities.

Senior Process Lead - Procurement Operations

Infosys BPM
02.2024 - 12.2025
  • Managed procurement operations, supplier coordination, and service-request fulfillment within a high-volume operational environment. (Stakeholder : Microsoft)
  • Coordinated purchase orders, supplier requests, deliveries, and procurement-related activities.
  • Managed ticket queues and workflows while monitoring SLA adherence and timely issue resolution.
  • Served as a key coordination point between suppliers, internal teams, and business stakeholders.
  • Monitored supplier performance, delivery status, and outstanding procurement activities.
  • Managed operational escalations, and coordinated cross-functional resolution.
  • Ensured adherence to procurement policies, processes, controls, and organizational standards.
  • Prepared and maintained operational reports covering KPIs, SLAs, service performance, and outstanding activities.
  • Identified process gaps and supported improvements to procurement workflows and service delivery.
  • Maintained accurate procurement records and documentation.
  • Supported consistent service delivery while balancing business requirements, supplier dependencies, and operational priorities.
  • Developed systems of organization and efficiency to increase production by 30.

Assistant Manager – HRO

Infosys BPM
05.2022 - 01.2024
  • Led recruitment operations and workforce planning, supporting the Australia and Manila regions.
  • Managed teams responsible for sourcing, screening, recruitment coordination, onboarding, and administrative activities.
  • Established and monitored operational KPIs, SLAs, productivity metrics, and recruitment targets.
  • Managed resource allocation and workforce planning to align operational capacity with business requirements.
  • Developed dashboards and management reports to provide stakeholders with visibility into recruitment and operational performance.
  • Managed escalations and coordinated corrective actions to improve service delivery.
  • Partnered with leadership teams to align recruitment operations with workforce objectives.
  • Conducted team coaching, performance management, and capability development.
  • Identified process gaps and implemented improvements to recruitment workflows and turnaround times.
  • Managed geographically distributed stakeholders, while maintaining service quality and operational targets.

ORIFLAME INDIA PVT. LTD.

SENIOR AREA SALES MANAGER / AREA SALES MANAGER
11.2008 - 04.2022
  • Managed regional business operations, sales performance and business development across Eastern India and Karnataka.
  • Led large geographically distributed teams and managed regional business performance.
  • Owned regional planning, budgeting, forecasting and P&L management.
  • Developed and executed business strategies to drive revenue growth, profitability and market expansion.
  • Managed customer, distributor and business-partner relationships across assigned markets.
  • Analyzed business performance and market trends to identify growth opportunities.
  • Led performance management, coaching and capability-building initiatives.
  • Managed business escalations and operational challenges across multiple markets.
  • Partnered with cross-functional teams to improve customer engagement, retention and service delivery.
  • Led business turnaround initiatives focused on improving operational and financial performance.
  • Managed competing commercial and operational priorities while maintaining focus on business targets.
  • Learned and adapted quickly to new technology and software applications.

Education

Leadership -

Wharton UniversityUSA
USA
05-2024

MBA - Executive MBA

Swiss School of Business Management
Geneva
04.2001 -

B.COM - Accounting

Shivnath Shastri College
Kolkata
04.2001 -

Skills

  • Operations Management
  • People Leadership
  • Service Delivery
  • Procurement & Sourcing
  • Vendor Management
  • Contract Lifecycle Management
  • Commercial Operations
  • Stakeholder Management
  • Process Improvement Workforce Planning
  • Budgeting & Forecasting Change Management
  • Customer focus

Accomplishments

  • 17+ years of progressive leadership experience across Operations Management, Procurement, Contract Management, HRO, Sales and Business Management.
  • Currently supporting Meta in Contract Management, with experience in contract review, commercial documentation, compliance, contractual obligations and stakeholder management.
  • Successfully managed Procurement and HRO teams of up to 10 professionals at Infosys BPM, supporting international stakeholders and maintaining operational and SLA requirements.
  • Led a team of up to 30 professionals at Oriflame India, managing regional business operations, sales performance, business development and team performance.
  • Managed regional operations across Eastern India and Karnataka, including P&L management, budgeting, forecasting, business growth and turnaround initiatives.
  • Received multiple recognitions for driving sales growth and profitability, while consistently delivering operational improvements, stakeholder management and business performance.

Certification

Leaderhip Module

Timeline

Senior Process Lead-Contract Management

Infosys BPM
01.2026 - Current

Senior Process Lead - Procurement Operations

Infosys BPM
02.2024 - 12.2025

Assistant Manager – HRO

Infosys BPM
05.2022 - 01.2024

ORIFLAME INDIA PVT. LTD.

SENIOR AREA SALES MANAGER / AREA SALES MANAGER
11.2008 - 04.2022

MBA - Executive MBA

Swiss School of Business Management
04.2001 -

B.COM - Accounting

Shivnath Shastri College
04.2001 -

Leadership -

Wharton UniversityUSA

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Aditi MukherjeeSenior Process Lead