Enabled service delivery for key accounts by overseeing 50+ daily escalations and ensuring 90% on-time resolution
Presented bottlenecks and redesign proposals to business unit heads, supporting a 30% increase in client onboarding
Analyzed 10,000+ cases to generate insights that informed product, supply chain, and service quality decisions
Collaborated with 7 cross-functional teams and drove process initiatives, reducing cycle time by 20% and costs by 25%
Designed preventive process changes on CRM, reducing repeated escalations by 15% and ensuring service consistency
Gathered requirements from 120+ channel partners and 30-member team to design a detailed customer experience plan
Facilitated business reviews and pre-sales presentations for leadership, strengthening data-backed decision-making
Assistant System Engineer
Tata Consultancy Services Limited
Hyderabad, Telangana
07.2021 - 07.2023
Conducted accurate and detailed semantic and instance annotations for 100+ navigating images of cars in 2 months
Performed extensive data augmentation to obtain over 7.2 million frames, encompassing several real-time scenarios
Optimized data augmentation techniques to achieve accuracy in neural network models for day and night conditions
Ensured adherence to traffic rules by training and validating the AI model performance with 3 lakh+ images in 3 months
Achieved 92% accuracy, enhancing ADAS features significantly through the application of AI and neural network models
Assessed the accuracy of the AI model by analyzing True Positives, True Negatives, False Positives, and False Negatives
Maintained product and employee-specific records for seamless internal tracking and enhanced productivity by 20%
Sales Strategy Intern
SKF India Limited
04.2024 - 06.2024
Analyzed SKF's service portfolio and manufacturing trends to identify 3 growth areas (steel, cement, wind energy), and conducted a feasibility study on predictive maintenance to strengthen SKF's competitiveness in digital services
Designed a strategic four-part service framework aligning SKF's offerings with digitalization trends and industry-specific needs, improving solution scalability and supporting business-design discussions across 9 industries
Proposed tailored digital solutions such as predictive maintenance, performance contracts, and asset-management consultancy to modernize SME maintenance practices and frame value propositions for client engagement
Segmented 9 industries into high-growth, emerging, and transactional, defining service needs to guide market-expansion
Project Research Trainee
Ministry of Defence
03.2021 - 07.2021
Awarded as the best project in college for designing a single-phase microchannel cooling system for electronic devices
Developed and examined the comprehensive single-phase microchannel cooling system by strategically employing CAE tools such as Solidworks, Ansys to validate and ensure the system's robustness and efficiency in the given conditions
Executed heat-flow analysis and enhanced the thermal performance of the cooling system using Floefd software
Secured a National Semifinalist position among 4,900+ registrations in the Airtel iCreate 2024 case competition
Received felicitation from the college for being among the top 10% of the teams in the Formula Bharat 2020
Summary
Strategy Operations Professional with solid foundation in management principles and hands-on training across various business functions. Successfully contributed to process improvements and team leadership during tenure as trainee. Demonstrated ability in strategic planning and effective communication. Adept at Financial Modelling, Industry Analysis, Business Roadmap planning, and Operations.
MANAGER - PRODUCT DEVELOPMENT & QUALITY at INDKAL TECHNOLOGIES INDIA PVT LIMITEDMANAGER - PRODUCT DEVELOPMENT & QUALITY at INDKAL TECHNOLOGIES INDIA PVT LIMITED
AVP Collections Operations Support, Ops Support Manager at HSBC Data Processing India Pvt LtdAVP Collections Operations Support, Ops Support Manager at HSBC Data Processing India Pvt Ltd