Job Search Status
Open to workDesired start date: Immediately
Open To Work
Sakshi Oberai
Jaipur
Work Preference
Summary
Detail-oriented manager with a strong background in cash collections and banking reconciliation. Skilled in resolving disputes and enhancing customer satisfaction through quality control training. Committed to optimizing processes and improving team performance to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Management Trainee
Genpact
JAIPUR
11.2017 - Current
- Managed cash collections, banking reconciliation, and insurance payments processing.
- Resolved premium disputes, including commission statements and adjustment discrepancies.
- Contacted underwriting teams to address issues related to commissions and policy terms.
- Reconciled payments received from brokers to ensure accurate application.
- Conducted quality control training sessions to enhance customer satisfaction.
- Reported weekly process performance metrics to clients, emphasizing timeliness and accuracy.
- Established procedures to minimize manual work, improving efficiency and accuracy of operations.
- Cross-trained team members on various tasks for effective backfill management.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Assisted in developing and implementing process improvement initiatives.
- Analyzed data to identify trends and recommend solutions for challenges.
Data Analyst
eClerx
Pune
06.2016 - 05.2017
- Completed impactful projects for Dell and H4U, leveraging competitive intelligence for success.
- Gathered and analyzed data on business processes to inform strategic decisions.
- Reviewed and interpreted data from analysts and clients to ensure accuracy.
- Prepared weekly and monthly status reports while managing additional tasks assigned by controllers.
- Analyzed and resolved irregularities in customer accounts to maintain accurate billing.
Education
Bachelor of Engineering - Computer Science
Chitkara University
Punjab06-2016
Skills
- Client relationship management
- Performance reporting
- Business process analysis
- Data analysis
- SQL database management
- Advanced Excel
- Quality control
- Cash management
- Team training
- Time management
- Customer service
- Java Certified; SQL Certified
Timeline
Management Trainee
Genpact
11.2017 - Current
Data Analyst
eClerx
06.2016 - 05.2017
Bachelor of Engineering - Computer Science
Chitkara University
Accomplishments
•Being part of various CSR initiatives of the organization and encouraging the team to participate
•Assist in maintaining and updating the HR service catalog with new services and information.
• Help employees navigate the HR catalog and understand available services.
• Respond to inquiries regarding HR policies, procedures, and benefits listed in the catalog.
• “Gargi Award" from the Government of Rajasthan in 2012, in recognition of outstanding performance in 10th and
12th grade.
• MHRD Scholarship in the 12th-grade
• Commended for serving as the Convener of "The Institution of Engineers (India)" Student Chapter in 2014-15.
•Assist in maintaining and updating the HR service catalog with new services and information.
• Help employees navigate the HR catalog and understand available services.
• Respond to inquiries regarding HR policies, procedures, and benefits listed in the catalog.
• “Gargi Award" from the Government of Rajasthan in 2012, in recognition of outstanding performance in 10th and
12th grade.
• MHRD Scholarship in the 12th-grade
• Commended for serving as the Convener of "The Institution of Engineers (India)" Student Chapter in 2014-15.
Hobbies and Interests
- Adventurous playing sports and making new friends.
- Adaptive to new environment.