ADITI SHARMA
New Delhi
Summary
To be part of an organization were best of my capabilities could be utilized to enhance organization growth and where I too can grow as an efficient employee of the company while enriching my professional knowledge.
Overview
8
8
years of professional experience
Work History
RELATIONSHIP MANAGER
YES BANK LTD
01.2023 - 04.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Evaluated portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
DEPUTY MANAGER
KOTAK MAHINDRA BANK LTD
10.2021 - 01.2023
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
SALES OFFICER
AXIS BANK LTD
10.2020 - 10.2021
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
RELATIONSHIP MANAGER
MEDIA MARKETING
03.2015 - 08.2020
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Education
M.B.A (HR & MARKETING) -
GURU JAMBESHWAR UNIVERSITY
01.2021
B.A (Mass Comm) -
GURU JAMBESHWAR UNIVERSITY
01.2017
12TH -
CBSE
01.2014
10TH -
CBSE
01.2012
Skills
- Right & positive attitude ,Hard working and ambitious Good learner Optimistic
- Goal-Oriented
- Sales proficiency
- Portfolio Management
Languages
Hindi
Proficient
C2
English
Advanced
C1
Skills
- Compliance Awareness
- Teamwork and Collaboration
Timeline
RELATIONSHIP MANAGER
YES BANK LTD
01.2023 - 04.2023
DEPUTY MANAGER
KOTAK MAHINDRA BANK LTD
10.2021 - 01.2023
SALES OFFICER
AXIS BANK LTD
10.2020 - 10.2021
RELATIONSHIP MANAGER
MEDIA MARKETING
03.2015 - 08.2020
B.A (Mass Comm) -
GURU JAMBESHWAR UNIVERSITY
12TH -
CBSE
10TH -
CBSE
M.B.A (HR & MARKETING) -
GURU JAMBESHWAR UNIVERSITY
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