ADITYA AGNIHOTRI
Gurugram
Summary
Accomplished Team Leader at Policybazaar.com, adept in sales & target achievement and customer relationship management. Spearheaded a team to exceed sales goals through strategic data analysis and performance evaluations. Excelled in life insurance policy sales, demonstrating exceptional product knowledge and leadership. Achieved significant customer conversion rates by fostering strong team and client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader, Sales Operations
Policybazaar.com
Gurugram
06.2021 - Current
- Lead and manage a team of 17-20 sales representatives, focusing on performance improvement and sales targets.
- Monitor and analyze daily reports (shrinkage, scores, missed call backs, talk time, etc.) to identify areas for improvement and provide feedback.
- Collaborate with CRT for policy issuance and post-issuance support, ensuring seamless customer experience.
- Manage team roster, work closely with the quality team to identify and implement improvement strategies.
- Conduct training sessions on new sales scripts, product insights, and market conditions (specializing in life insurance policies).
- Drive high-ticket sales by handling calls directly and assisting in customer conversion.
- Oversee data analysis on call performance, agent utilization, and incentive forecasting, ensuring alignment with team goals.
Sales Associate
Policybazaar.com
Gurugram
05.2018 - 06.2021
- Engaged with customers to discuss and promote ULIP policies, specializing in child education, retirement, and wealth creation.
- Maintained compliance and consistently achieved high scores in training and quality audits.
- Exceeded sales targets and successfully closed cases by uploading documents and ensuring timely policy issuance.
- Monitored customer premium payments and maintained strong conversion rates.
- Managed international clients with excellent product knowledge and relationship-building skills.
- Provided exceptional customer service and support, going beyond sales to assist with additional needs.
Education
Bachelor of Computer Applications - Computer Applications Development
Babu Banarasi Das University
Lucknow05-2018
Intermediate - Science And Maths
Career Convent College
Lucknow05-2015
Skills
- Sales & Target Achievement
- Data analysis
- Customer Relationship Management
- Problem solving
- Performance evaluations
- People management
- Product Knowledge (ULIP Policies)
- Compliance & Quality Management
- Team Leadership & Training
Accomplishments
- 10+ Star Team of the Month awards and 5 Star Team of the Quarter awards.
- Awarded Highest Agent TT and Star Performer Award for outstanding performance.
- Successfully mentored 10-12 agents, leading to their promotions within 4 years.
- Set multiple records for highest APE, highest one-day sales, and highest conversion rates under my leadership.
Certification
- IRDAI
- CCC NIELIT
Languages
French
First Language
Timeline
Team Leader, Sales Operations
Policybazaar.com
06.2021 - Current
Sales Associate
Policybazaar.com
05.2018 - 06.2021
Bachelor of Computer Applications - Computer Applications Development
Babu Banarasi Das University
Intermediate - Science And Maths
Career Convent College
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