Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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ADITYA AGRAWAL

ADITYA AGRAWAL

New Delhi

Summary

Dynamic professional with extensive customer-facing experience in high-pressure environments. Demonstrated ability to adapt to diverse customer needs while fostering trust and satisfaction. Proven track record of resolving concerns effectively, leading to enhanced customer loyalty and retention.

Overview

11
11
years of professional experience

Work History

Customer Service Associate

Tech Mahindra
Uttar Pradesh
03.2024 - 08.2025
  • Managed grievance escalations for credit institution through calls and emails.
  • Resolved customer inquiries promptly, ensuring high satisfaction levels.
  • Utilized active listening skills to address customer questions and complaints effectively.

Assistant Manager- Virtual Care

HDFC Bank Pvt. Ltd.
08.2023 - 03.2024
  • Managed all bank-related complaints via phone for customers nationwide.
  • Implemented process improvements that increased service delivery efficiency.
  • Developed strategies to strengthen customer relationships and boost client satisfaction.

Sr. Associate Customer Support

Tech Mahindra
08.2022 - 07.2023
  • Assisted clients of UK-based e-commerce website with order, payment, and technical inquiries via live chat.
  • Mentored junior associates by providing guidance on best practices and processes.

HR-Recruiter

Ganesh Consultants
06.2021 - 06.2022
  • Managed entry-level hiring process, screening candidates and aligning interview schedules.
  • Crafted job descriptions and posted openings across various platforms to attract talent.
  • Facilitated candidate feedback sessions post-interviews to enhance selection accuracy.

Patient Care Coordinator

Sharp Sight Center Eye Hospital
07.2019 - 04.2021
  • Facilitated live chat support for patients through company chatbot system.
  • Coordinated patient appointments and optimized scheduling for eye care services.
  • Collaborated with medical staff to ensure seamless delivery of patient care.
  • Scheduled appointments and managed follow-up visits to enhance patient experience.

Customer Experience Specialist

Lenskart.com
09.2018 - 06.2019
  • Provided personalized assistance to customers in selecting eyewear products.
  • Resolved customer inquiries and complaints through effective communication techniques.
  • Collaborated with team members to enhance overall customer service initiatives.
  • Utilized CRM software to track customer interactions and feedback efficiently.

Seller Support Associate

Amazon
Hyderabad
02.2017 - 07.2018
  • Provided support for international customers in USA and Canada via phone communication.
  • Resolved complex issues through effective communication and problem-solving.
  • Analyzed root causes of seller complaints to identify improvement strategies.

Customer Service Team Leader

Chetani Advertising
01.2016 - 12.2016
  • Led customer service team to improve response times and service quality.
  • Trained new staff on company policies and customer interaction techniques.
  • Facilitated team meetings to address challenges and share feedback.
  • Monitored customer inquiries and escalated complex issues to management.

Customer Service Executive

Chetani Advertising
01.2015 - 12.2015
  • Resolved customer complaints with effective problem-solving techniques.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Performed follow-up calls to customers regarding their inquiries or orders.

Education

B. Com -

University of Delhi
New Delhi
01.2015

GED -

C.B.S.E Board
New Delhi
01.2010

High School Diploma -

C.B.S.E Board
New Delhi
01.2008

Skills

  • Grievance handling
  • CRM software utilization
  • Complaint resolution
  • Escalation management
  • Team leadership
  • Mentoring and coaching
  • Problem solving
  • Appointment scheduling
  • [Software] CRM system proficiency
  • Adaptability and flexibility

Languages

  • Hindi
  • English

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Customer Service Associate

Tech Mahindra
03.2024 - 08.2025

Assistant Manager- Virtual Care

HDFC Bank Pvt. Ltd.
08.2023 - 03.2024

Sr. Associate Customer Support

Tech Mahindra
08.2022 - 07.2023

HR-Recruiter

Ganesh Consultants
06.2021 - 06.2022

Patient Care Coordinator

Sharp Sight Center Eye Hospital
07.2019 - 04.2021

Customer Experience Specialist

Lenskart.com
09.2018 - 06.2019

Seller Support Associate

Amazon
02.2017 - 07.2018

Customer Service Team Leader

Chetani Advertising
01.2016 - 12.2016

Customer Service Executive

Chetani Advertising
01.2015 - 12.2015

B. Com -

University of Delhi

GED -

C.B.S.E Board

High School Diploma -

C.B.S.E Board

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ADITYA AGRAWAL