Sudhanshu Shekhar
Noida
Summary
Dynamic Customer Delight Officer at Quampetence Business Solutions Pvt Ltd, adept at operational coordination and process improvement. Successfully enhanced workflow efficiency while supervising teams and fostering strong customer relationships. Committed to quality assurance, I consistently guided staff to exceed performance expectations, driving significant improvements in service delivery.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer delight officer
Quampetence business solutions pvt Ltd
Gurgaon
07.2022 - 09.2025
- Coordinated daily operations to enhance workflow efficiency.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Supervised subordinate staff in carrying out daily duties and activities.
Education
Bachelor of Engineering - Mechanical Engineering
P.D.S.C.T.
Chhatarpur 07.2015 - 06.2019
Skills
- Operational coordination
- Process improvement
- Team supervision
- Customer relationship management
- Quality assurance
Timeline
Customer delight officer
Quampetence business solutions pvt Ltd
07.2022 - 09.2025
Bachelor of Engineering - Mechanical Engineering
P.D.S.C.T.
07.2015 - 06.2019