Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aditya Ananth

Aditya Ananth

Burlington,ON

Summary

Dynamic Senior Customer Success Manager with a proven track record, driving 100% retention and leveraging AI automation to enhance customer value. Skilled in strategic communication and team development, I excel at fostering client relationships and implementing revenue growth strategies, achieving significant results in customer satisfaction and business expansion.

Overview

7
7
years of professional experience

Work History

Senior Customer Success Manager

Marchex
Toronto
05.2021 - 02.2026
  • Managed a portfolio of $1.5 million in ARR with 100% retention.
  • Led and coached team of Enterprise Customer Success Managers to enhance client satisfaction and retention.
  • Leveraged customer champions to drive $100,000 ARR in new business in 2023.
  • Implemented internal automation to streamline workflows for Sales and Customer Success teams.

Customer Experience Manager

Botco.ai
02.2025 - 12.2025
  • Reduced churn by 50% through proactive alerts and enhanced customer value.
  • Built and managed innovative AI agents, cutting payroll and support costs by 50%.
  • Achieved 1306% sales ROI by designing AI workflows for seamless bot integration.

Lead, Client Services

Ipipeline
Burlington
09.2020 - 05.2021
  • Cultivated trusted advisor relationships with enterprise clients generating over $4 million in ARR, fostering long-term partnerships.
  • Led initiative to identify and define Customer Health metrics including product adoption, CSAT, NPS, and relationship health to enhance client satisfaction.

Customer Success Manager

Aislelabs
Toronto
01.2019 - 09.2020
  • Managed a portfolio of Enterprise clients with $2 Million in ARR with a 100% retention rate.
  • Applied consultative approach in client projects, identifying additional revenue opportunities that increased client ROI by 20%.

Education

Industrial Engineering -

New Jersey Institute of Technology
Newark

Mechanical Engineering -

SRM University
Chennai, India

Skills

  • Customer retention
  • Revenue strategies
  • Customer journey mapping
  • AI automation
  • Workflow automation
  • Data analysis
  • HubSpot proficiency
  • Microsoft Office expertise
  • Team development
  • Training mentorship
  • Strategic communication

Timeline

Customer Experience Manager

Botco.ai
02.2025 - 12.2025

Senior Customer Success Manager

Marchex
05.2021 - 02.2026

Lead, Client Services

Ipipeline
09.2020 - 05.2021

Customer Success Manager

Aislelabs
01.2019 - 09.2020

Industrial Engineering -

New Jersey Institute of Technology

Mechanical Engineering -

SRM University
Aditya Ananth