Aditya Bansal
Business Analyst
Jaipur
Summary
Detail-oriented Business Analyst with 3+ years of IT Service Management (ITSM) experience, specializing in BMC Helix application support and workflow optimization. Adept at collaborating with international teams and translating business needs into technical solutions. Committed to driving service excellence and operational efficiency.
Key Highlights:
- Expertise in incident, change, and problem management
- Strong technical troubleshooting and process improvement skills
- Successful track record in ITSM workflow optimization
- Skilled in documentation, stakeholder management, and client communications
- Recognized for meticulous attention to detail and high-quality results
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Business Analyst at Algoworks Solutions Inc
Algoworks
10.2021 - Current
- Provide expert technical support and workflow optimization for the BMC Helix ITSM application, delivering solutions to international clients, including WIS International (USA).
- Manage end-to-end incident, change, problem, and service request processes; troubleshoot, and resolve complex ITSM application issues.
- Administer, customize, and optimize BMC Helix modules (Incident, Change, Problem, SRM, Asset Management, CMDB), including configuration, integration, and data migration tasks.
- Conduct system health checks, performance monitoring, upgrades, and ensure platform reliability.
- Develop and maintain documentation, knowledge base articles, and conduct training sessions to upskill client teams.
- Analyze business processes, identify operational gaps, and recommend enhancements for service delivery and workflow efficiency.
- Collaborate closely with multinational teams and U.S.-based stakeholders, ensuring clear communication and alignment on project goals.
- Recognized for strong attention to detail, reliability, and high-quality results, as highlighted in stakeholder and client recommendations.
- Successfully delivered outcomes in a high-paced, remote-first environment, and contributed to global ITSM support operations.
Business Analyst Intern
HDFC AMC
04.2020 - 06.2020
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Designed Excel spreadsheet to estimate costs of future custom projects for clients.
- Worked with IT team members on systems automation and advancement initiatives.
- Prepared business overview reports for clients.
- Provided business analysis in support of bio-catalyst product management.
Business Development Intern
Big Bazaar
01.2020 - 01.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Fielded customer questions to share information about products, availability and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Completed orders and organized product deliveries to meet customer timetables.
Education
PGDM - Marketing And Finance
Jaipuria Institute of Management
BBA -
Mahaveer College of Commerce
Higher Secondary School - Accountancy, Business Studies
Cambridge Court High School
Secondary School -
Rukmani Birla Modern High School
Skills
- IT Service Management (ITSM) frameworks and tools (BMC Helix ITSM)
- Incident, Problem, and Change Management
- Technical Troubleshooting and Support
- Process Improvement and Workflow Optimization
- Business Process Mapping and Analysis
- Data Analysis and SQL Querying
- Documentation and Knowledge Base Development
- Stakeholder Communication and Client Relationship Management
- Cross-functional and International Team Collaboration
- Agile Methodologies and Project Coordination
- Cloud and SaaS Application Support
- Attention to Detail and Quality Assurance
- Marketing Research and Competitive Analysis
- Leadership and Team Collaboration
Accomplishments
- Class Representative of BBA Part-II
- Volunteered at Various Events held in College.
- Participated in various quiz's at various colleges in Jaipur
Certification
Salesforce Certified Administrator (SCA)
Timeline
Business Analyst at Algoworks Solutions Inc
Algoworks
10.2021 - Current
Business Analyst Intern
HDFC AMC
04.2020 - 06.2020
Business Development Intern
Big Bazaar
01.2020 - 01.2020
BBA -
Mahaveer College of Commerce
Higher Secondary School - Accountancy, Business Studies
Cambridge Court High School
Secondary School -
Rukmani Birla Modern High School
PGDM - Marketing And Finance
Jaipuria Institute of Management
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